Recruited and trained a team of 10 party planners, improving overall event execution efficiency by 30% and fostering a high-performance culture.Oversaw daily operations, successfully managing over 400 events per year, ensuring seamless execution of logistics and client services.Streamlined internal workflows by introducing tools such as Asana, Canva, and SalesForce CRM systems, increasing communication efficiency and task completion rates by 50%.Managed all aspects of event planning and execution, from initial client consultation to post-event follow-up, ensuring that each event met or exceeded client expectations.Worked directly with clients to budget events, negotiating with vendors and venues to ensure all services fit within financial constraints while maintaining profitability.Maintained organized records of all client contracts, vendor agreements, and event details. Managed schedules, meetings, and timelines for seamless event execution and company operations. Implemented a digital record-keeping system for client contracts and vendor agreements, reducing document retrieval time by 40%.Acted as the primary point of contact for clients, ensuring clear and consistent communication throughout the planning process and building long-term client relationships. resulting in a 25% increase in repeat business through long-term relationship buildingMonitored key performance indicators (KPIs) related to event success, client satisfaction, and team efficiency. Delivered reports to track operational performance and inform strategic decisions.Achieving a 20% increase in operational performance through data-driven strategic decisions.Successfully expanded the business’s visibility, leading to features in prestigious publications such as The New York Times and The Wall Street Journal.

Supported Sales Representatives by researching, creating, and formatting sales presentations and business reviews for prospective and existing clients, contributing to securing contracts with major retailers, such as Five Below, NEXCOM, Spencers, Dollar General, H.E.B., Rite-Aid, and more.Managed and submitted over 50 internal quote requests monthly, ensuring 100% accurate and timely pricing information, leading to improved customer satisfaction.Coordinated over 50 product sample requests with a high degree of attention to detail, ensuring prompt fulfillment of time-sensitive requests from the picking room, crucial for meeting customer expectations, assisting with trade shows, and securing repeat business..Analyzed year-over-year sales data, tracking seasonal trends and performance for in-depth analysis and strategy development.Utilized customer vendor websites to upload and download essential sales data and documentation, ensuring compliance with customer requirements.Communicated with internal and external customers through phone, email, and video conferencing, maintaining strong relationships and efficient workflows.Handled various administrative duties, including scheduling, document preparation, travel arrangements, calendaring, and managing the Sales Representative’s daily tasks.

Managed high-volume incoming phone lines, directing calls efficiently and providing exceptional service to guests, staff, and VIPs.Coordinated the receipt and distribution of packages and correspondence, ensuring timely delivery and accurate tracking of all front-desk logistics.Supported HR with employee onboarding, including managing I-9 documentation and ensuring compliance with company hiring policies.Managed special projects and provided administrative support to various departments, ensuring business needs were met with efficiency and attention to detail.

Managed office administration and provided support to the program coordinator and 5 facilitators across 5 HACC campuses, improving operational efficiency by 20%.Created and maintained data management systems, expense reports, and grant-related budgets, grant report writing, ensuring compliance with grant regulations and improving reporting accuracy by 15%.Managed student databases, student retention reports, purchasing and grant budget accounts through Banner and SciQuest, increasing data accuracy by 25% and streamlining purchasing processes.Manage student incentives: purchasing, spreadsheet maintenance, distribution to facilitators, safe maintenance, and improving incentive delivery efficiency by 30%.Review all data submitted by facilitators campus-wide for accuracy, consistency with regulations, submission schedule and grant requirements.Attend and schedule all project meetings and manage staff calendars. Record and compose minutes for staff meetings.Coordinate special events, requests, marketing, and community outreach projects along with creating or editing Powerpoint presentations for speaking engagements.Distribute company-wide announcements, coordinated conference room bookings, and managed catering for monthly staff development meetings.

• Processed conviction reports received from the courts and other jurisdictions in a timely manner to ensure unsafe drivers are removed from our highways.• Responsible for the data entry of court documents.• Used the required knowledge of various departmental and out of state forms/documents, Pennsylvania Vehicle Codes, Crimes Code, Non-Violator's Compact, and Driver’s License Compact.• Utilized expertise to identify ways to improve the functions of the Clerk of Courts unit enabling PENNDOT to meet and/or exceed customer expectations.• Met established quality standards to ensure the integrity of customer records.• Sorted, examined, verified, and entered data for violations occurring out of state and throughout PA submitted from The Clerks of Courts in accordance with the provisions of Pennsylvania and Federal Laws.• Examined, verified & entered data for PA violations occurring in a commercial vehicle for drivers who are convicted in PA in accordance with the provisions of the Commercial Motor Vehicle Safety Act of 1986.

• Collect, coordinate, and distribute all incoming documents from contracted messengers to appropriate processing unitswithin the agency for completion in order for the documents to be collected and delivered to customers• Gathered incoming applications and distributed paperwork to proper areas in the Bureau of Motor Vehicles and DriverLicensing for processing• Distribute output and/or rejected applications in a timely manner• Processes change of address cards for driver’s licenses and registrations• Maintain information for supervisor and manager reports• Provide a variety of secretarial/administrative support to division and organization and implement the requiredknowledge of the department, programs, procedures in order to execute and perform office routine• Provide support services to satisfy the overall operational objectives of the divisions and branch activities of theDepartment of Transportation• Organize and maintain a centralized filing system including electronically

• Worked at various state agencies such as the Department of Public Welfare-Office of Children, Youth & Services, LiquorControl Board-Real Estate, and State Civil Service Commission.• Employed as a replacement for full-time state workers on extended leave or as an additional worker during peak workloadsituations.• Assignments last from three months to one year working in various state agencies.• Contacted various Wine & Spirit stores in the state of Pennsylvania to resolve property issues.• Retrieved and processed cases by entering them into a data entry program provided by the Department of Public Welfare.• Reviewed data for deficiencies,resolved errors, or returned incomplete documents to the team leader for resolution.• Maintained data entry requirements by following data program techniques and procedures.• Maintained customer confidence and protected operations by keeping information confidential.• Contributed to team effort by accomplishing related results as needed.