Ray Cassar Email & Phone Number

Mornington

Warranty Management. Conduit between the OEM and Dealer for Warranty matters. create, submit & reconcile warranty claims and payments. Maximise dealer cost recovery. Manage dealer compliance. Coach & train relevant staff within the organisation in relation to warranty matters, maximising cost recovery while maintaining compliance.

Head Office Springvale

Adaptalift Hyster sells and services a comprehensive line of lift trucks and parts marketed under the Hyster & Combilift brand names. These products cover a broad range of end-user applications in a variety of industries. Including a full range of electric and internal combustion engine lift trucks for nearly all indoor and outdoor applications.Adaptalift has grown rapidly to become the largest Australian privately owned and operated forklift company, with a fleet of over 10,500 units nationwide.My role was to report on Warranty activity within the National business and maximise recovery from the OEM.I generated and prepared Work in Progress and status reports weekly, followed up on exceptions, managed claim submissions, pending payments, rejections and decision appeals.

Dandenong

A Human resource role involved in identifying workforce planning, advertising / recruiting, screening, interviewing, short listing, selection, induction and placement. As the direct employer, mentoring is provided, pastoral care,negotion of training plans, administration of workcover claims, counceling and any other employer commitments.A business development role: constant need to market group training model to potential hosts and "sell" the service to attract new business and uncover new placement opportunities for apprentices & trainees.Account Management: deliver exceptional customer service to maintain and grow existing client relationships and future opportunities.marketing & promotional activities: attend careers expos, make presentations to schools & TAFE pre apprenticeship students. attend and represent services at industry seminars & forums.

Head Office Mulgrave Vic

• Manage the service & repair authorizations for a large national fleet of approximately 1100 vehicles and 200 forklifts.. Establish formal guidelines for vehicle repairs and maintenance, retirements and replacements.• Complete annual safety inspection campaigns for the entire fleet and ensure OHS responsibilities are met.• Liaise with State, Regional & Branch Managers in regard to cost management, safety & vehicle redundancy programs• Provide approvals, through purchase orders, of vehicle maintenance and repairs, mainting and controlling cost effectiveness. Establish & manage supplier contracts for scope of work & levels of service & monitor compliance in meeting the requirements of the Repco vehicle maintenance policy.• Reconcile maintenance and repair invoicing to approvals given to ensure only prior approved amounts are paid.• Maintain the fleet maintenance database to assist with control reports that measure volume, job types, costs, and exception reporting to support cost management & budget forecasting.• Train suppliers and internal staff on the company’s fleet maintenance requirements and the processes involved.• Continually seek ways to improve and strengthen processes.

Mulgrave Victoria

Company warranty claims Auditor responsible for review of dealers warranty claims process within Australia national. review of up to 200 dealers over 3 year cycle both company owned and private.Covering entire product range including; Mercedes Benz passenger cars, light commercials, truck & bus, Chrysler, Jeep, Dodge, Smart Cars & Maybach super luxury.Role includes extensive use of wide variety of IT programs including Dealer Management Systems, electronic parts catalogues, technical information systems, International Vehicle Logistics tracking databases, parts ordering systems, wide variety of data mining programs.Regular travel interstate, regional and local. Review and Consulting on process management providing recommmendations. Participant in Intermnational Market Managers conference: Chrysler international Detroit USA

Brighton Vic

Temporary role as technician for the purpose of professional development in technical skills due to modern technology advances. Also an opportunity to gain additional experience in a high volume dealership with prestige vvehicles and quality systems and processes.

Doncaster

Assisted Lance Dixon Prestige with the aquisition and set up of the Bentley Service & Parts division. Set up operations systems, parts department, service operations & assisted with human resource aquisition & training. Oversaw establishment of the Bentley workshops including introduction and transfer of client accounts and client histories. Successful handover within 6 month timeframe.

South Melbourne

Manager of a super luxury service department overseeeing the service & maintenance of privately owned vehicles, restoration of pre loved vehicles, predelivery preparartions of new vehicles. Administer warranty claims, Manage outside services and their service agreements. Manage staff & their professional development. Recruit, train & metor staff. Financial management & budgeting. Account management. Business development.Liase with Rolls- Royce & Bentley factory United Kingdom & regional office Singapore on technical communications, updates & campaigns. Attend & invest in personal professional development in both technical & management skills.Provide Customer service levels that Rolls-Royce owners would expect.

Wantirna

Responsibilities: • Develop training material, prepare lesson plans, assess competency & report writing• Successful delivery of courses to:• Apprentice training levels 1-3;• Certificate in Automotive (Years 11 & 12 V.E.T Secondary School)• Adult evening courses (Basic Motorcycle Maintenance

Elwood

Specialising in service & repair of Jaguar Cars. Completing all repairs minor and major.

Clayton

Genuine and aftermarket parts supplier to trade and retail clients.Specialists for the restoration market.My specialisation was to catalogue entire stock and cross reference genuine to aftermatket stock.

Caulfield South, Victoria, Australia

completed automotive mechanical technology apprenticeship specialising in British marques particularly jaguar, rover & triumph.Highly technical role diagnosing and repairing all facets of technology.Mechanical restoration and modifications of classic vehicles.

Certificate 4 In Training And Assessment Tae40110

Diploma Of Management

Diploma In Human Resource Management

Certificate 4 In Business Sales

Certificate 4 In Frontline Management

Return To Work Coordinator

Reporting Systems, Methods & Applications

Exceptional Customer Service

Mercedes-Benz Passenger Car Diagnostic Strategies

Emotional Intelligence

International Vehicle Logistics

Train The Trainer

Effective Workplace Training (Training And Assessment Methods)