Raychel Caceres Email & Phone Number

San Jose, California, United States

• Coordinated and performed the daily operations of 6 physicians, 2 physician assistants, 2 physical therapists, and 1 acupuncturist schedules. Experienced in reviewing doctor’s notes to determine treatment plans.
• Met or exceeded 150 scheduled new patient goal that resulted in $67K+ in monthly revenue
• Collected information and personal demographics from all patients, medical facilities, insurance companies, and attorney offices to better service facility departments; maintained accuracy with all records
• Reviewed, scanned, and stored all patient insurance documents and medical history records with accuracy and in accordance with HIPPA Laws
• Led as the customer service performer of the office in new referrals and revenues

Belleville, Illinois, United States

• Served as the primary point of contact for incoming inquiries for claimants pending at levels 1 & 2 of the Social Security Disability process.
• Processed 2,000+ claimants Social Security disability forms, and interviewed claimants by telephone to better assist in completing various disability claim forms with accuracy and efficiency
• Placed 2,000+ outgoing calls to claimants with additional information or follow up as needed to properly complete the files with the required information to proceed forward
• Provided claimants insight into the Social Security process, explained decisions and encouraged continued participation in the disability process
• Exceeded over 100% of the daily appealed goal for the duration of employment

Mount Prospect, Illinois, United States

• Reviewed new and ongoing claims to determine disability. Gave consideration to work contracts, provisions, and medical / vocational collaboration. Worked with inside/outside companies, attorneys, doctors, and agencies.
• Provided service which resulted in 100% contract renewal of Fortune 500 companies
• Processed short and long-term disability, workers compensation, and FMLA for 15 of the Fortune 500 Companies with zero discrepancies; met or exceeded a daily average of 35 processed claims
• Maintained over 98% accuracy on decisions, exceeded 100% in decision timeliness, and 100% interview compliance on all files