Salesforce Marketing Cloud Intelligence (Datorama) Implementation & Support

Mobobeat is a mobile performance network that works with top app developers and agencies across Europe, USA and Asia, helping them promote their apps globally. For its publishers, Mobobeat boasts of getting the top conversion deals at a global level, with the best pay outs. It also delivers the best targeting capabilities along with real-time optimization engine to fetch the best ROI for all mobile campaigns, benefiting the publisher and advertiser

I joined the CEO & Co-Founder of GearFour who were looking to solve the problem of servicing vehicles in UAE for B2B & B2C We worked on Aggregation of garages and a 360 degree fleet management system to suit UAEAs I took up the role of a Cofounder I shifted base to Dubai and started my entrepreneurial journey (bootstrapping and the works) - I worked without boundaries on the strategy to be adapted, business process and development of the product, while we met investors and VC's for fundingThe market was slow and very though to crack and the UAE RTA Laws did not favour our business concept, after a while of bootstrapping we decided to get in some revenue through our core competence of eCommerce and that gave birth to "GearFour Trade" our eCommerce wing. We started the line with accessories for men and started selling on top eCom marketplace including Souq, Nisnass, etc.

We help large manufacturers and transporters optimise their logistics operations through reliable, easy to use and cost-effective logistics monitoring & coordination software. The Numadic platform helps secure over USD $560mn of freight every month (2018).

Built, Managed and Improved the eCommerce lifecycle service including:1. Client Onboarding - legal paperwork for registering on eCommerce marketplaces, etc 2. Photography/ Image Editing - Coordinate with in-house and/or 3rd party photography3. Cataloguing Services - Build the clients SKU sheets for required marketplaces4. Online Listing - Amazon, Flipkart, Snapdeal, Myntra, Jabong, PayTM and more5. Inventory Management - Ensuring dynamic inventory is recorded on the software via algorithms that calculate centrally6. Price updates - manage changes to selling price, including promotional discounts7. Daily Order Processing - Labels, manifest, address sent to client for daily orders8. Reputation Management - Customer feedback for client on all online marketplaces

Roles and Responsibilities:• Built & Managed multiple teams -108 frontline CSM's, TL’s & Asst. Managers (Dundee, Cardiff & B'lore)• The teams I managed were spread across different retail processes to include Customer Product Complaint processing, Supplier Charging, Reporting, Tesco Clubcard Loyalty program, Online Fraud Investigation/ Prevention, Tesco Direct - Money Cards, etc.• My responsibilities include planning, hiring, gaining efficiency and productivity through innovation/ automation and ensuring the KPI steering wheel looks healthy• Sign-off all documentation; review SOP’s, process standardisation, training packs, etc.• Ensure robust quality checks are in place for processes and reporting metrics• Personally manage 2nd level escalations for all my teams Key activities:• Work with Suppliers to ensure a good working relationship and improve processes• Lead projects and explore technology to minimize rework and supplier queries• Solve supplier disputes arising from price and/or quantity discrepancies• Drive resolutions with Suppliers, improve processes and reduce discrepancies• Ensure vendor compliance and have regular communication with top suppliers• Work closely with key suppliers to establish joined KPI’s and periodic governance• Work with various internal teams (e.g. Technology Teams, Commercial Buyers, Supply Chain and Depot teams) to drive process improvements that affect Suppliers and Tesco.

My responsibilities as a Manager:• Responsible for team performance, importantly Sales Revenue and Customer Satisfaction• Improving revenue by coaching on up selling of Dell parts and peripherals• Leading, motivating and coaching a team of computer engineers to provide world class technical support, part sales and service to Dell customers in Canada• Responsible for outage, productivity, cost, sales margins, attrition, etc.• Conduct interviews and work closely with the hiring team to hire good talent• Coordinate with the training team and provide need based training on technical knowhow• Ensuring high level of engagement, motivation and development of all team members