Senior Consultant - Unified Communications
CurrentTechnical Consultant for Cisco Unified Communications Technology and have handled the post-sale design & implementation of all projects that involve Cisco Unified Communications Technology. Also, work closely with Cisco SE & Accounts Team towards Technology Updates and Technical Solutions.• Responsible for developing High-Level Design, Low-Level Design Guidelines. System Implementation and Ready for Use Document for the Implementation Team and also guide the Implementation Team through the implementation phase & closure.• Handle Technical Escalations for critical accounts and validate the final escalation to Cisco Technical Assistance for P1 & P2 Cases.