Rayfirzan M. Email & Phone Number

MTS is an IT services provider specializing in global infrastructure support, managed services, and system integration. The company delivers tailored solutions in cloud computing, cybersecurity, and network services, catering primarily to large enterprises and multinational corporations. MTS focuses on enhancing IT operations and driving digital.

• Actively monitored managed the day-to-day IT infrastructure, including networks, servers and storage devices.
• Oversaw and coordinated with vendors for the maintenance of IT infrastructure. Supervised on-site visits for the replacement of faulty hardware and remote diagnosis for resolution.
• Managed daily FreshService tickets to provide prompt and effective customer support.

• Provided daily progress report to Team Lead.
• Achieved project completion a month ahead of projected schedule.
• Managed and supported the migration and handover of assets for client.
• Ensured that project milestones were met.