Ray Lester Email & Phone Number

Atlanta, Ga, Us

Led and managed local and international IT Support Technicians and Software DevelopersManaged team workflow to maximize business and technical efficienciesDeveloped, communicated, and implemented new policies and procedures through both verbal and written documentationEnsured stakeholders received timely and effective assistanceMonitored team performance on company objectives, identified areas of improvement, and implemented training where needed

Maintained business commitment to deliver on-time delivery of project implementationsDelivered more than 20 projects with on-time and on-budgetEnabled Agile team to increase its output by 6% through improved collaboration approachesFacilitated test-driven development on all projects increasing qualityParticipated in Agile/Scrum processes including sprint planning, daily scrums, sprint reviews, and sprint retrospectivesUtilized SQL/PostgreSQL to query data and perform analysisTrained new employees on IT processes and procedures and assists with compliance to all standard and technical metrics and provided expert knowledge to resolve IT issues.

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardwarePerformed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions on company internal Wiki siteMaintained and setup new employee user accounts and security permissionsSubmitted Daily reports to clients regarding website maintenance/ usabilityWebsite Administrator for support ticketsCommunicated and worked together with all parties involved to coordinate resolution to technical issuesProvided accurate and timely feedback/updates on ticket status via email and phone to employees/clients