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Rahab Thuo Email & Phone Number
Deputy Director, Group Head of Customer Experience
at
NCBA Group
1 work email found
@cba.co.ke
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Deputy Director, Group Head of Customer Experience
Location
Nairobi County, Kenya, Kenya
Company size
Who is Rahab Thuo? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Rahab Thuo is listed as Deputy Director, Group Head of Customer Experience at NCBA Group, a company with 2836 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a work email signal at cba.co.ke and a matched LinkedIn profile for Rahab Thuo.
Rahab Thuo previously worked as Ag. Head, Group Customer Experience at Ncba Group and GM, Head of Retail Client Experience at Ncba Group. Rahab Thuo holds Master Of Business Administration (M.B.A.), Strategic Management from Jomo Kenyatta University Of Agriculture And Technology.
Company email context
Email format at NCBA Group
This section adds company-level context without repeating Rahab Thuo's masked contact details.
{first_initial}{last}@cba.co.ke
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AeroLeads found 1 current-domain work email signal for Rahab Thuo. Compare company email patterns before reaching out.
Profile bio
About Rahab Thuo
A seasoned banker with over 15 years experience in Customer Experience, Business Strategy, Business Mapping, Retail Banking, Customer Segmentation and Change Management and with a demonstrated record in the Industry. I pride myself that in the over 15 years of experience I am capable of Heading Regional Business Having led high performing business teams both in the branches, region and currently managing relationship teams in both Affluent and emerging affluent class in the society.
Listed skills include Customer Service, Research, Budgets, Public Speaking, and 26 others.
Current workplace
Rahab Thuo's current company
Company context helps verify the profile and gives searchers a useful next step.
Ncba Group
11 roles
Rahab Thuo work experience
A career timeline built from the work history available for this profile.
Ag. Head, Group Customer Experience
Current
Sep 2024 - Present
Gm, Head Of Retail Client Experience
Current
Jan 2021 - Present
Retail Segment Head-Gold Banking
Oct 2019 - Jan 2021
Business Team Lead: Platinum Banking-Ag
Current- Setting up a new customer segmentation of affluent community of the society.- Develop Customer Engagement plans.- Improve utilization of the CRM to over 70%.- Develop Acquisition, Growth, Retention and Service Strategy.- Up-skilling of the relationship teams.
Mar 2019 - Present
Regional Manager
- In-charge of 16 branches (Nairobi, Coast, Nanyuki, Nakuru and Meru).- Business Development.- Change manager in-charge of Retail Mortgage Business.- Changed Coast region to being profitable.- Increased Customer engagements through SME forums.- Business synergy between Corporate and Retail Banking.- Change Lead Influencer.
Jan 2018 - Mar 2019
Oct 2017 - Jan 2018
Retail Branch Manager : Westlands Branch
- Breaking even in less than a year.- 3rd Profitable branch in Kenya.- SME Banking- Business Development- Customer Service- Operational Management- People Management- Corporate Banking- Developed Direct Sales Model.
Jun 2015 - Oct 2017
Retail Branch Manager : Nakuru Branch
- Breaking even in less than a year.- 3rd Profitable branch in Kenya.- SME Banking- Business Development- Customer Service- Operational Management- People Management- Corporate Banking- Developed Direct Sales Model.
Apr 2011 - Jun 2015
Branch Manager
Mar 2009 - Mar 2011
Customer Sales And Service Manager
Feb 2002 - Mar 2009
Team & coworkers
Colleagues at NCBA Group
Other employees you can reach at ncbagroup.com. View company contacts for 2836 employees →
DO
Daniel Ojwang
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
GN
Grace Njeri
Colleague at Ncba Group
Kenya, Kenya
View →
RB
Renad Balubaid
Colleague at Ncba Group
Jiddah, Makkah, Saudi Arabia, Saudi Arabia
View →
LK
Leah Karimi
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
AT
Anderson Tsumah
Colleague at Ncba Group
Mombasa, Mombasa County, Kenya, Kenya
View →
SM
Sandra Mung'Ot
Colleague at Ncba Group
Kenya, Kenya
View →
NS
Norah Shiundu
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
RM
Roy Mwangi
Colleague at Ncba Group
Kenya, Kenya
View →
DE
Dinah Elizabeth M.
Colleague at Ncba Group
Kampala, Central Region, Uganda, Uganda
View →
JW
Joseph Wachira
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
Daniel Ojwang
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
GN
Grace Njeri
Colleague at Ncba Group
Kenya, Kenya
View →
RB
Renad Balubaid
Colleague at Ncba Group
Jiddah, Makkah, Saudi Arabia, Saudi Arabia
View →
LK
Leah Karimi
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
AT
Anderson Tsumah
Colleague at Ncba Group
Mombasa, Mombasa County, Kenya, Kenya
View →
SM
Sandra Mung'Ot
Colleague at Ncba Group
Kenya, Kenya
View →
NS
Norah Shiundu
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
RM
Roy Mwangi
Colleague at Ncba Group
Kenya, Kenya
View →
DE
Dinah Elizabeth M.
Colleague at Ncba Group
Kampala, Central Region, Uganda, Uganda
View →
JW
Joseph Wachira
Colleague at Ncba Group
Nairobi County, Kenya, Kenya
View →
2 education records
Rahab Thuo education
Master Of Business Administration (M.B.A.), Strategic Management
Bachelor'S Degree, Business/Corporate Communications
FAQ
Frequently asked questions about Rahab Thuo
Quick answers generated from the profile data available on this page.
What company does Rahab Thuo work for?
Rahab Thuo works for NCBA Group.
What is Rahab Thuo's role at NCBA Group?
Rahab Thuo is listed as Deputy Director, Group Head of Customer Experience at NCBA Group.
What is Rahab Thuo's email address?
AeroLeads has found 1 work email signal at @cba.co.ke for Rahab Thuo at NCBA Group.
Where is Rahab Thuo based?
Rahab Thuo is based in Nairobi County, Kenya, Kenya while working with NCBA Group.
What companies has Rahab Thuo worked for?
Rahab Thuo has worked for Ncba Group, Commercial Bank Of Africa (Cba Group), Stanbic Bank, and Standard Chartered Bank.
Who are Rahab Thuo's colleagues at NCBA Group?
Rahab Thuo's colleagues at NCBA Group include Daniel Ojwang, Grace Njeri, Renad Balubaid, Leah Karimi, and Anderson Tsumah.
How can I contact Rahab Thuo?
You can use AeroLeads to view verified contact signals for Rahab Thuo at NCBA Group, including work email, phone, and LinkedIn data when available.
What schools did Rahab Thuo attend?
Rahab Thuo holds Master Of Business Administration (M.B.A.), Strategic Management from Jomo Kenyatta University Of Agriculture And Technology.
What skills is Rahab Thuo known for?
Rahab Thuo is listed with skills including Customer Service, Research, Budgets, Public Speaking, Microsoft Office, Team Leadership, Business Strategy, and Business Development.
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