Regular channel On boarding and De boarding process.Onboard new seller for electronic and mobile device .Follow up for campaign design and performance monitoring .Trouble shooting and regular product requirement fulfillment of express channel .Commission disbursement follow up for all channels ( Internal and External )Price comparison with competition and Market inside sharing .Ensure smooth Delivery all around the country with the collaboration with delivery and fulfillment team .Invoice sharing and reconciliation support .Regional and circle support for sales process Education /Training .

1 Achieve a technical understanding In Commercial Banking, its products, solutions, systems and procedures2 Develop communication, negotiation, influencing and presentation skills working as a part of the Commercial Banking Team 3Build project management skills, including prioritization and time management, understand strategic context and develop confidence around senior managers4Analysis of financial and non-financial information, taking into account the economic and regulatory environment in my analysis 5Take responsibility for tracking and recording customer information, preparing standardized reports.6Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.

Doing job in Grameenphone as a customer manager under the department of People and quality management.Grameenphone (GP), part of the Telenor Group, is a leading telecommunications service provider in Bangladesh, offering core voice services, data and value-added services on both contract and prepaid basis. With more than 50 million subscribers and 5500 employees, GP is the largest of six mobile operators in the telecommunication market. The company is listed on the Dhaka Stock Exchange (DSE) Ltd. and the Chittagong Stock Exchange (CSE) Ltd. Headquarters are located in Dhaka.Receive inbound calls of Grameenphone subscribers and provide proper support regarding their query.• Distributing product information and services provided from Grameenphone Ltd.• Building Team Support.• First interface (one on one interaction) with the call in customers at the contact center.• To practice customer handling skills as defined and learned in relevant training• To take ownership and ensure resolution of customers complaints• To remain update on all current policies, procedures, promotions, products and value added services offered by the company• Follow up on all cases and provide feedback to the supervisors on all issues cited by the customers.• Ensure proper behavior / discipline / grooming / punctuality as per the requirements and image of the company.