Rayhanul Islam Email and Phone Number

• Take complete managerial control of 170+ vendors across USA and China to ensure that the orders are getting scheduled to the designated vendors accordingly.• Consulting with clients via emails to understand how they want their products to be made and tailored according to their needs.• Collaborating with vendors (US & China), designers, the approval team, and customer service representatives to make sure that orders are delivered on time for the customers.• Coordinating with the… Show more • Take complete managerial control of 170+ vendors across USA and China to ensure that the orders are getting scheduled to the designated vendors accordingly.• Consulting with clients via emails to understand how they want their products to be made and tailored according to their needs.• Collaborating with vendors (US & China), designers, the approval team, and customer service representatives to make sure that orders are delivered on time for the customers.• Coordinating with the internal production team to come up with alternatives to fulfill orders in the event vendors could not meet client deadlines.• Scheduling the production designs accurately, considering all the internal and external aspects of each order such as: production capacity, inventory level, order deadlines, etc. Show less

Job Responsibilities:• Approving and clearing orders for production and printing in the company's factory in Houston, Texas.• Scheduling production work orders according to individual customization requested by the clients.• Reviewing and reaffirming designs created by graphic designers to ensure accuracy of customer requirement.• Focal point for inspecting the accuracy of all production preparation tasks to ensure the quality work.• Troubleshooting for issues with design… Show more Job Responsibilities:• Approving and clearing orders for production and printing in the company's factory in Houston, Texas.• Scheduling production work orders according to individual customization requested by the clients.• Reviewing and reaffirming designs created by graphic designers to ensure accuracy of customer requirement.• Focal point for inspecting the accuracy of all production preparation tasks to ensure the quality work.• Troubleshooting for issues with design, delay, unsupported specification, human error, etc. Show less

Job Responsibilities:- Communicating with the Clients (primarily US based) via Telephone, Emails and Tickets in regards to sales.- Handling high-stress scenarios and dealing with multiple Clients orders at the same time for a smooth transition to the production cycle.- Making call-backs when any issue arises and successfully reach a resolution for the Clients.

- Presenting proper communication between the company, clients and technicial- Answering client and technician inquiries- Work on a variety of call assignments as required by the supervisor- Virtual scheduling and monitoring project sites

- Provide one-stop quality Customer Service over phone to ensure positive customer experience- Proactively aware/inform customers regarding our products/serviceSale through inbound and outbound contacts- Capture customer insights and escalate critical issues / complaints and provide timely feedback- Maintain targeted KPI on a regular basis- Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way… Show more - Provide one-stop quality Customer Service over phone to ensure positive customer experience- Proactively aware/inform customers regarding our products/serviceSale through inbound and outbound contacts- Capture customer insights and escalate critical issues / complaints and provide timely feedback- Maintain targeted KPI on a regular basis- Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone’s brand image- Gain knowledge through various training sessions on corporate culture, communication, service mindset, etc. Show less

- Contact B2C/B2B customer over the telephone- Sale products/services- Lead generation/survey- Obtain customer's information (as per project requirement)- Convince customer and transfer the prospect customer to Senior Executive- Achieve monthly based sales target (as per company policy).