Raymond Hernandez Ho Email & Phone Number

New York, New York, United States

New York, NY

Investigate incidents caused by malicious activities, and identify false positivesDeployed and maintained all aspects of PC/Macs/ iPads for multiple large companies including but not limited to MDM, Mosyle, Jamf, Remote support, deployment, onboarding & offboarding end usersResolved numerous tickets ranging from software to hardware support through remote.

New York City Metropolitan Area

-Track record of influencing and gaining the support of others through skilled use of diplomacy and tact.-Delegated and distributed assignment and decisions appropriately based on velocity and competence. -Oversaw skills validation of team members and provided actionable feedback.-Created and curated specialized training to address concerns based on.

New York City Metropolitan Area

-Led an international team of logistics and investigation support specialists.-Conveyed clear performance expectations and followed up consistently. -Monitored progress by maintaining an opening dialogue on work, expectations, and results.-Provided appropriate guidance and direction based on individuals capabilities and competencies.-Assessed data and.

New York City Metropolitan Area

-Created a positive and motivating work environment during peak holiday season to maximize morale and create a powerful culture.-Resolved escalated customer concerns through a direct solve or appropriate hand-off to respective parties.-Used interpersonal savvy to understand what motivated different sub-sets of people to maximize their skills.-Audited and.

New York City Metropolitan Area

-Delivered exceptional customer service by tailoring a unique solution based on each individuals needs.-Set up consumer and business devices by creating, retrieving, and exchanging data and information. -Drove brand loyalty by providing excellent customer service and offering every service that suited the customers current or potential.

New York City Metropolitan Area

-Created meaningful relationships with clients by empowering a lifestyle that maximized both personal and professional performance. -Created and maintained working relationships with clients by utilizing goal setting to create a disciplined approach toward success.-Refined my approach to programming training regimens by utilizing undulating workout.

New York City Metropolitan Area

-Created a positive work culture to generate an enthusiastic team that was motivated to meet and exceed goals and customer satisfaction. -Trained & hired employees in sales, product knowledge, and operational frameworks.-Opened, closed, and operated a retail facility and all retail procedures including but not limited to cash handling, maintaining.

Education record

Education record

High School Diploma, Science, 9-12

Education record