Ray Bailey Email & Phone Number

Leicestershire, England, United Kingdom

Accept user system issues and queries via telephone or online system.Investigation of issues and provide advice where possible.Escalation issues not able to be corrected by 1st line support.

Leicester, England, United Kingdom

Make contact with those who have tested positive for COVID-19 or have been in close contact with someone else who has tested positive. Ensure that each person is aware of the legal requirements regarding self-isolation and that they have the necessary support required.Answer any questions that they may have and give guidance where required.Take inbound calls relating to booking COVID-19 tests or isolation requirements.

Leicester, England, United Kingdom

Responsible for managing and coordinating the 2021 Census operation in south Leicester to gain maximum return of Census questionnaires. This includes managing two teams totalling 15 field staff. With emphasis on ensuring maximum coverage of the residential population.

Leicester, United Kingdom

Leicester, United Kingdom

Analysis and correction of financial transactions.Responsible for the production of client invoices, exceeding £100m annually.Production of various reports to track candidate timesheets and expense claims.Provide technical support to clients, candidates and colleagues. Testing of new system development and functions.Training new members of staff in the use of company systems.Development of process instructions for client handling as each comes on board.

Leicester, United Kingdom

Provider of IT helpdesk support to 6000+ users including internal colleagues and external clients. Assisted with the implementation of new timesheet and finance system. Logging of issues relating to company systems.Investigation of issues through to resolutions.Testing of new system development and functions.

Responsible for managing and coordinating the 2011 Census operation in south Leicester to gain maximum return of Census questionnaires. This includes managing a team of 14 field staff. With emphasis on ensuring maximum coverage of the residential population, maintaining existing links and establishing new ones with local community groups and organisations to boost response.

Provide support to the board and employees of the company. Production of analytical reports and maintenance of company website & webstore.Software & Hardware support to 100+ users over three sites and remote locations.Management of production department.

Development of distribution, purchasing, sales & financial systems.Maintenance of company website & webstore.Software & hardware support to 100+ users over three sites and remote locations.

Working from home.Providing telephone support for a Service Management package.

Door to door collection of customers’ credit payments in regards to financing options for many high street retail outlets.Generation and development of new and existing customer accounts.

Construction of a ten-week “Beginner’s I.T.” course covering the basic usage of a PC, including MS Office, Email and the Internet.Tutoring complete novices to understand the issues covered in the course.

Development of company’s own software products.Allocation of client queries and faults to engineers, and ensuring resolution within client’s SLA.Training customers in the use of the company’s own and third party products.

Support of the company's Student Management systems.Development of the products to coincide with government regulation changes.Responsible for upgrade kit production and distribution to be used by either the end user or myself on-site.Training customers in the use of the company’s own products.

Started as a Junior Programmer within small in-house IT department.Development of manufacturing, SOP & finance systems.Management of department of three.