- Updated existing workflows by implementing automation of annotations used in Customer Support. This saves agents time on manual effort to annotate customer cases.- Updated existing workflows to include a new branch of the workflow for the intake of Single or Multiple Access Keys. This will continue the workflow into two separate branches based on the user's choice. This fixed the workflow and prevented the workflow from breaking in cases with multiple Access Keys deleted. - Created documentations on an existing workflow which included a video guide. This was to show users of this workflow, the steps taken to use this workflow. - Completed maintenance tasks to correct mistakes or updates to existing workflows. This made the workflows run smoothly and run more consistently with the standard coding practices and UI used. - Fixed bugs in an existing workflows, preventing ticket creation. This fixed the workflow, allowing the ticket to be generated correctly, preventing the workflow from breaking on this step. - Captured the Chat IDs of a case into a variable when an agent disconnected from a chat to keep logs of chats disconnected in order to report these chats to upper management.

- Provided technical support to customers, addressing and resolving issues related to AWS services and account access.- Conducted detailed analysis of customer issues to identify root causes and implement effective solutions, improving customer satisfaction.- Assisted in the development of training materials for new support team members, facilitating knowledge transfer and team efficiency.

- Prepare pre campaign preparation for advertisement campaigns to decipher and target specific marketplace groups for companies to target their product advertisement for Japanese and English speaking clients- Prepared post campaign reports for advertisement campaigns for enterprise level companies in for Japanese and English speaking clients

- Reviewing reported tweets for the Japanese market, making sure they do not violate Twitter policies, investigating accounts when needed- Meeting daily/weakly productivity and quality targets- Proposing new ideas, methods, procedures to increase team performance

- Working remotely to respond to customer complaints and technical issues of mobile games applications- Meeting daily/weakly productivity and quality targets- Proposing new ideas, methods, procedures to increase team performance- Translation work from English to Japanese