Ray Murphy

Ray Murphy Email and Phone Number

Technical Customer Support - Account Access Management @ Amazon Web Services (AWS)
Ray Murphy's Location
Greater Dublin, Ireland
About Ray Murphy

I am a Software Developer, operating with skills in programming, networking, storage and filesystems, cloud operations.Programming Languages: Python, R, Java, Scala, C, C++, JavaScript, MATLAB Databases: PostgreSQL, MySQL, MongoDB, Redis, ElasticSearch, DynamoDB, OracleCloud System: Microsoft Azure, Amazon Web Service, Google Cloud Platform, Docker, Kubernetes, Nginx

Ray Murphy's Current Company Details
Amazon Web Services (AWS)

Amazon Web Services (Aws)

View
Technical Customer Support - Account Access Management
None
Website:
aws.amazon.com
Employees:
142019
Ray Murphy Work Experience Details
  • Amazon Web Services (Aws)
    Technical Customer Support - Account Access Management
    Amazon Web Services (Aws)
  • Amazon Web Services (Aws)
    Technical Customer Support - Tool Builders Academy
    Amazon Web Services (Aws) Mar 2023 - Present
    Dublin, County Dublin, Ireland
    - Updated existing workflows by implementing automation of annotations used in Customer Support. This saves agents time on manual effort to annotate customer cases.- Updated existing workflows to include a new branch of the workflow for the intake of Single or Multiple Access Keys. This will continue the workflow into two separate branches based on the user's choice. This fixed the workflow and prevented the workflow from breaking in cases with multiple Access Keys deleted. - Created documentations on an existing workflow which included a video guide. This was to show users of this workflow, the steps taken to use this workflow. - Completed maintenance tasks to correct mistakes or updates to existing workflows. This made the workflows run smoothly and run more consistently with the standard coding practices and UI used. - Fixed bugs in an existing workflows, preventing ticket creation. This fixed the workflow, allowing the ticket to be generated correctly, preventing the workflow from breaking on this step. - Captured the Chat IDs of a case into a variable when an agent disconnected from a chat to keep logs of chats disconnected in order to report these chats to upper management.
  • Amazon Web Services (Aws)
    Technical Customer Service
    Amazon Web Services (Aws) Dec 2021 - Mar 2023
    Dublin, County Dublin, Ireland
    - Provided technical support to customers, addressing and resolving issues related to AWS services and account access.- Conducted detailed analysis of customer issues to identify root causes and implement effective solutions, improving customer satisfaction.- Assisted in the development of training materials for new support team members, facilitating knowledge transfer and team efficiency.
  • Cpl
    Japanese Campaign Co-Ordinator
    Cpl Jan 2021 - Nov 2021
    Dublin, County Dublin, Ireland
    - Prepare pre campaign preparation for advertisement campaigns to decipher and target specific marketplace groups for companies to target their product advertisement for Japanese and English speaking clients- Prepared post campaign reports for advertisement campaigns for enterprise level companies in for Japanese and English speaking clients
  • Cpl
    Japanese Safety Agent At Twitter Via Cpl
    Cpl Sep 2020 - Dec 2020
    County Dublin, Ireland
    - Reviewing reported tweets for the Japanese market, making sure they do not violate Twitter policies, investigating accounts when needed- Meeting daily/weakly productivity and quality targets- Proposing new ideas, methods, procedures to increase team performance
  • Playrix
    Japanese Customer Service Representative
    Playrix Dec 2019 - Sep 2020
    Dublin, Ireland
    - Working remotely to respond to customer complaints and technical issues of mobile games applications- Meeting daily/weakly productivity and quality targets- Proposing new ideas, methods, procedures to increase team performance- Translation work from English to Japanese

Ray Murphy Education Details

Frequently Asked Questions about Ray Murphy

What company does Ray Murphy work for?

Ray Murphy works for Amazon Web Services (Aws)

What is Ray Murphy's role at the current company?

Ray Murphy's current role is Technical Customer Support - Account Access Management.

What schools did Ray Murphy attend?

Ray Murphy attended Technological University Dublin, Maynooth University.

Not the Ray Murphy you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.