-Led a team of 2 Operations staff and 1 Salesperson to coordinate import/export operations, implementing workflow optimizations that improved efficiency and reduced processing time. - Ensured 100% compliance with Canada Customs, IATA, TSA, and other governing bodies through regular audits and ongoing staff training, mitigating risks and avoiding legal penalties. - Assisted EVP in recruiting, training, and managing staff, improving team performance and alignment with company goals. - Managed client relationships, negotiated contracts, and monitored employee performance to ensure smooth operations and adherence to company policies.

-Managed end-to-end operations for Transpacific Ocean Imports, ensuring timely andefficient delivery of shipments across multiple regions. - Recommended optimal carriers based on client preferences, shipment urgency, and market trends, providing cost-effective and reliable delivery solutions. - Implemented robust shipment tracking systems, improving client communication with timely and accurate updates.

-Directed and optimized daily operations, ensuring seamless service delivery for all client shipments across multiple regions. - Recruited, trained, and led a high-performing operations team, fostering a collaborative environment that consistently met client and operational goals. - Enforced strict adherence to SOPs, ensuring consistency and compliance across all operational processes. - Identified potential shipment issues and provided proactive solutions, minimizing operational disruptions. - Conducted in-depth research and analysis to support strategic decision-making for clients, improving their logistics efficiency. - Negotiated with logistics partners and service providers to secure competitive pricing and maintain service quality.

- Coordinated material procurement and garment production with overseas factories, ensuring timely availability of resources to meet production schedules. - Supervised quality control processes to ensure products met client specifications before delivery. - Collaborated with design and production teams to resolve production challenges, such as material flaws and delays, ensuring project timelines were met. - Conducted cost analyses to control company overhead and maximize profit margins. - Led and mentored an 8-person production team, fostering a collaborative and efficient work environment. - Managed cross-border communication with factories in China, ensuring adherence to production timelines and resolving delays through proactive coordination.