Raymond Lam Email & Phone Number

Mississauga, Ontario, Canada

The Portfolio Lead is responsible for the planning, development, and implementation of health and safety solutions designed to address the needs of customers, meet corporate objectives and ensure strategic timelines and targets are met. The Portfolio Lead oversees the solution lifecycle, including gathering and prioritizing market and stakeholder needs, defining the solution vision and working with other internal functional areas to ensure the successful adoption of the solution. The Portfolio… Show more The Portfolio Lead is responsible for the planning, development, and implementation of health and safety solutions designed to address the needs of customers, meet corporate objectives and ensure strategic timelines and targets are met. The Portfolio Lead oversees the solution lifecycle, including gathering and prioritizing market and stakeholder needs, defining the solution vision and working with other internal functional areas to ensure the successful adoption of the solution. The Portfolio Lead will create and manage plans intended to increase the value of existing solutions and oversee the development of timely and high-quality new solutions. Show less

Markham, Ontario

Gained an in-depth knowledge of organisational business model (Wholesale, E-Commerce & Amazon) and goals in order to oversee the creation and implementation of effective marketing strategy designed to drive ROI. To drive decisions and help build better customer experience, sales and promotional campaigns by utilizing multiple sources of data (i.e. Shopify, MailChimp, NetSuite ERP, Facebook, Google Analytics) and intelligence (i.e. market sizing, competitive analysis, customer segmentation)… Show more Gained an in-depth knowledge of organisational business model (Wholesale, E-Commerce & Amazon) and goals in order to oversee the creation and implementation of effective marketing strategy designed to drive ROI. To drive decisions and help build better customer experience, sales and promotional campaigns by utilizing multiple sources of data (i.e. Shopify, MailChimp, NetSuite ERP, Facebook, Google Analytics) and intelligence (i.e. market sizing, competitive analysis, customer segmentation). Developed creative marketing plans that leverage the full portfolio of print, digital, mobile, social media, retail and experiential while supporting key business priorities. Show less

Toronto, Canada Area

I identified bottlenecks and inefficiencies, streamlined accounting workflows and assisted in the implementation of a new accounting software. I evaluated and customised software to conform with company requirements. I also ensured staff was adequately trained for new procedures and software know-how.

Canterbury, United Kingdom

I developed programs to ensure overall program goals are achievable and met. I planned, executed and dealt with any interdependencies, conflicts, and resource or knowledge sharing among all transport, attractions and activities bookings for all programs. I also ensured the program goals are met by providing staff with an awareness of appropriate procedures and behavior to solving program issues that may arise or have program impacts.

Chelmsford, United Kingdom

I have produced ‘deep dive’ analyses; problem profiles; analysis of service user demand; future demand forecasting; performance reports; outcomes reporting; advising on and designing research and engagement projects; developing performance frameworks; etc. Which is provided to strategic leaders, politicians, and commissioners with the information and business intelligence needed for effective leadership, governance, commissioning and decision making.

Gravesend, Kent

Carry out impact assessments, to determine how changes from the current to the future processes and structures will affect Trust. Identify new business processes and assist in their implementation through improvements in information capture, data management, practices, organization, and equipment. Ensured best practice is maintained with Programmes following configuration methodology and maintaining PRINCE2 methodology. Facilitated the Trust’s change decision-making processes, and the planning… Show more Carry out impact assessments, to determine how changes from the current to the future processes and structures will affect Trust. Identify new business processes and assist in their implementation through improvements in information capture, data management, practices, organization, and equipment. Ensured best practice is maintained with Programmes following configuration methodology and maintaining PRINCE2 methodology. Facilitated the Trust’s change decision-making processes, and the planning and implementation of change. Show less

Canterbury, United Kingdom

I excelled at a tutor position, and subsequently offered a Centre Director position. I oversaw the Centre’s management team to ensure efficient operations of facilities and staff. I followed and enforced company guidelines closely, established procedures, ensured a high quality programme, and resolved disputes and situations quickly and effectively. I maintained a professional working environment with staff, clients and venue staff.

Toronto, Canada Area

I was responsible for managing client relationships by prioritizing and organizing tasks, elicited technology requirements, researched and suggested appropriate solutions, gathered feedback, prepared proposals, quotations, and contracts. I was the first CDW Account Manager to uncover an opportunity to develop a complex website solution. Where I elicited requirements, negotiated and established production timelines and targets, created proposal documentation, and host production conference… Show more I was responsible for managing client relationships by prioritizing and organizing tasks, elicited technology requirements, researched and suggested appropriate solutions, gathered feedback, prepared proposals, quotations, and contracts. I was the first CDW Account Manager to uncover an opportunity to develop a complex website solution. Where I elicited requirements, negotiated and established production timelines and targets, created proposal documentation, and host production conference calls. The project’s success created mutual trust and future opportunities. Show less

Master Of Science (Ms), Business Analyst, Second-Class Honours, Upper Division (2:1)

• Acquired various software skill sets in Microsoft’s Visual Basic Applications, Excel, PowerPoint, IBM Cplex, IBM SPSS, and simul8. •.

Bachelor Of Commerce (Honours), Business Administration And Economics, Achieved Degree Class: 2:1

Activities and Societies: Volunteer Internship Program 1 & 2, Intramural Varsity member - St. Denis Centre • Applied econometric models.