Client Operations - Build Technician
Current• Configured 300+ computers according to client’s specifications• Achieved 100% customer satisfaction in customer surveys • Spearheaded and currently managing the outsourcing of remote computer configuration to India • Directed a team of 2 to improve inventory tracking by acquiring QR code technology • Handle incoming calls and emails from 100+ clients and assigned cases to appropriate technicians• Kinetix is the 44th fastest growing company in Bay Area according to San Francisco Business Times•Handled incoming calls and emails from 100+ clients and assigned cases to appropriate technicians