Raymond Cook is a Demand and Capacity Manager at Nationwide Building Society. Colleagues describe him as "Ray worked in my Problem Management team for over 2 years, and I have no qualms or concerns about recommending him. He is very level-headed; has great analytical skills and confident in himself and his work. Being very approachable, he is a fantastic team member and pulls people together to form sub-teams very naturally. I highly recommend him!" and "Having worked closely with Ray for the past couple of years, I have found him to be a very meticulous and helpful individual with an excellent knowledge of all ITIL disciplines as well as a strong set of skills in the ‘ServiceNow’ and ‘Qlik’ space. The role that Ray has most recently held has often meant that he has been required to improve process to ensure an optimised service is provided by the Application Support Partners around our organisation. Being able to identify areas of improvement and turn them into recommendations to optimise is certainly a strength of Ray’s. His desire to ensure he fully understands the task at hand and the limitations he can work within ensure a successful delivery/recommendation. Being able to manage his time effectively is another strong point, often having to react to situations, he is able to prioritise effectively whilst maintaining the needs of the Business. In a previous role, Ray worked within Problem Management and the skills and knowledge he has brought from this to his current role are invaluable. All in all, I would have no hesitation in recommending Ray for similar roles."