Dispatcher & Customer Service Relations
CurrentCreating efficient routing and scheduling for all pickups and deliveries to the tri-state area and beyond.• Scheduling and routing of 60+ pickups and deliveries daily for 9 drivers.• Intake and direct-response of 100+ phone calls and e-mails daily.• Data Entry and Filing of all billing, scheduling, and payment information.• Proficient use of Samsara and Crown scheduling programs.• Daily interactions with TQL, FTL, UPS, FEDEX, and other carriers.