Raymond Smith Email & Phone Number

Olathe, Kansas, United States

Met with clients to discuss requests and service requirements and confirmed the scope of requests (statement of work) with each client before establishing the project schedule. Maintained communication with both the client and the implementation team throughout the project to discuss updates and to review and verify client workflow and system changes. Collaborated with development teams regarding scheduling and deadlines as well as design and code changes. Generated mockup results for clientele to test workflow and ensured that changes would be moved into production with efficiency. Demonstrated strength in resolving production issues and providing helpful post-production support.✔ Successfully automated the ordering process for the clinical research organization (CRO) in which orders could be systematically uploaded, thus removing a significant amount of man hours required for manual entry.✔ Created and submitted a cumulative transaction report which covered daily counts for project post-production reports, a tool which executives deemed a necessary part of the post-production process.✔ Spearheaded project management and technical client support to clients for the Single Sign-On (SSO) implementation in the Health and Wellness organization which included development of an SSO onboarding process and templates for requesting SSO and outlining SSO configuration data.✔ Built reports which monitored certificates for 500+ clients and produced a written version on technical client implementation guidelines, expanding on the technical parameters, FAQ, and workflow diagrams.✔ Recognized as a widespread SME with proficiency in SSO implementation as well as execution of five different client services and products.✔ Built a SharePoint site for managing projects for the Project Management Office (PMO) aggregating the data into more manageable state and streamlined the project management process.

Managed multiple engineering teams of up to eight members each including requirements analysts, architects, software engineers, and test analysts. Directed the research, documentation, and training on project management tools for engineering teams from different organizations regarding Waterfall and Agile processes such as JIRA and VersionOne. Oversaw the standardization of time entry codes/activities for multiple organizations and roles.✔ Designed and developed varied systems to enhance the project management experience including a JAVA based application enabling project managers to provide feedback and status updates, software which analyzed and reported project data compliance, and a project data entry system in Microsoft Project using VBA.✔ Trained teams on Microsoft Project 2007 for Waterfall methodology and designed procedures which outlined usage of management and development tools for the Agile process.✔ Successfully organized time entry for the development and client organizations which improved time management and capacity planning.

Directed efforts for integrating orders and pharmacy systems and mentored team members on the software development process. Oversaw employee scheduling and task delegation.✔ Ensured satisfactory levels of compliance, safety, and quality by carefully analyzing/testing software.✔ Collaborated with client support teams to effectively resolve complex issues and defects.

Fulfilled diverse roles and responsibilities such as overall code management and onboarding new team members to better understand design, data structure, and software processes. Traveled to client sites for onsite development.✔ Spearheaded the transformation of the inpatient pharmacy ordering system which improved patient safety and eliminated hand-written orders, permitting the pharmacists and technicians to place orders through well-designed software which allowed data to interact with registration, interaction checking, and billing services.✔ Successfully designed and executed a pharmacy order service for a pyxis device.