IT systems manager for Fontana Gruppo a manufacturer of fasteners for Automotive, Defense, Electronics, construction, general fasteners.• Managing BI & DW, web applications and EDI teams• Managing vendors for out-sourced portions of projects and technical consultation.• Interacting with global management at all levels, plant managers and business processanalysts to define key metrics and reporting needs from multiple ERP systems and the DW.• Architected a strategic plan for migrating to Google's Cloud Platform and created POC's for future business intelligence goals focusing on self-service, data governance and integrity, data discovery and integration of new data pipelines into the DW.• BI software product research and evaluation for tactical implementation to meet strategicvision inclusive of SAP BusinessObjects and ThoughtSpot• Developing and monitoring Oracle ETL processes collecting data from 84 global ERP systemsacross multiple domains.• Implemented Talend (TOS)for Salesforce.com B2B ordering web portal and on-premises ERP system.• Designed and implemented a public electronic library, NetSpecs, for Camcar Innovations allowing licensees online access to published standards. Achieved over $50K savings each periodic binding/mailing cycle.• Critical role in developing automated delivery method for a surcharge process that has recouped over $60 million since 2004. • Administration of SAP security, SSO via Windows AD and User Group Assignments.• Managing all SAP BOE implementations, service & fix pack upgrades and Windows Server upgrades for SAP and DW web installations.• Developed an enterprise global data warehouse inquiry based web application to access DW. • Architected and developed a Quality data pipeline (using MS SS Integration Services) for the Quality department product certification creation.• Six Sigma Greenbelt training – Lean, Variation, Process Improvement.• Company communications via periodic newsletters and articles.

• Developing an internal project management data warehouse system and creating DTS ETLs.• Managing and developing web applications for client accounts such as Mckinsey.com.

• AVP of IVR unit front-ending call center handling 3 million calls a month.• Installed all projects slated for 1995 within the first 7 months of the year and planned projects to 2000 within a year.• Researched/developed/installed Voice Recognition Continuous Speech.• Improved IVR user satisfaction rate from 77% to 92% and IVR availability rate (up-time) in excess of 99%.• Key role in merger consolidation of 17 First Card IVRUs to First USA’s.• Implementation of Screen Pop in Call Center using 6th Sense.• Managing IVRU installations in call centers located in IN, MO, NE and SD.• Support of 24 X 7 Call Center IVR and HR IVR support nation wide for First Card.• Conversion of IVR scripts from Iform to Invision v2.• Integrating First Card IVRU scripts into FUSA’s scripts as part of M&A activities.• Upgraded the IVRUs from v5, v6, v7, v8.1 to finally InterSoft v8.21.• Creating a solution integrating legacy C++ reports into the FUSA Club Works auto-billing system for military bases world-wide.• Created reporting process to determine resolve rate script usefulness using TCP/IP, EHLLAPI and COBOL II.• Trained direct reports on how to use the Intervoice Small Talk IDE.• Upgraded OS/2 platforms & upgraded to TCP/IP from NETBIOS.• Developed the Collection, PIN and CUC Card Activation IVR scripts.• ANI/DNIS capture via the Aristacom product in an EAS environment.• Administration of ACD, CMS and splits for the IVRUs.

• Team lead for mainframe CICS application support group and lead role in organizing a self-managed support/ team encompassing organizational charting, project planning, resource planning, workload determination, team-member career development, training of team members, job reviews, and budgeting.• Key member for developing the ECLiPSe BPP Multi-line CICS premium rating screens and batch mainframe processes.• Reinsurance system re-write and development.• Developing of out-of-balance procedures and contingency plans.• Creating and documenting team test procedures using JCL, TSO CLISTS, and COBOL II.• Documentation lead for development team.• Support team leader of ECLiPSe project major enhancements.• Trained field managers and users on how to use the ECLiPSe CICS system.