Raymond Smith Email & Phone Number

Various

Working within the CRT on projects across various Capita sites mainly GDPR compliance programme projects.

Edinburgh, United Kingdom

Managing a wholesale/retail data cleansing and sharing project to improve quality and access. Working closely with the CMA, SAA and Licensed Providers to ensure data is provided to and shared with market participants. Deliver systems, process and access to the improved data and facilitate the changes required to charging as a result of a government consultation. This being a project at an early stage, initial focus is on the business case, estimating, funding proposal and PID.

Durham, United Kingdom

Medium to large project replacing the remainder of NWL's PDA estate and corresponding mobile application with Windows tablets and Oracle MWM solution. Focussing initially on business stakeholder relationships, communications and roll out planning for what is effectively a second phase of the Field Service Management programme which was my previous role.

Durham, United Kingdom

Project Managing the delivery of an exciting large Field Service Management project within a £10m strategic programme. Focussing on a large scale mobility, Advanced Scheduling and mobile device roll out. Working closely with an Offshore Systems Integrator and Oracle to design and develop the Oracle MWM tool in one of it's first UK Utility implementations.

Livingston

SPM working on Customer Business Systems projects. The position is within the IT Project Delivery area, working with key stakeholders and sponsors from the Home Service and Supply directorate including mobilty, inventory, work management and security.

Scotland

Working closely with the business and capital delivery to ensure IT demand and strategic requirements are delivered.

Selected and recruited to develop an IT Strategy on all aspects of group technology built on the commercial and business plan requirements of the business for the coming 5 to 10 year period. Key Successes; Produce and gain approval for £120million, 5 year investment plan for Group Technology capital maintenance and strategic programme for all hardware, software, telecoms and application maintenance; with water regulator sign offSpearheaded the introduction of enterprise architecture to Scottish Water enabling improved coordination and efficiencies within the strategic business designKey participant in the design, negotiation and implementation of a major Oracle Unlimited Licence Agreement Use of market and best practice knowledge, maintained involvement in business unit plan preparation, scenario planning and business design authorityCarried out a major analysis piece on 'Enterprise Resource Planning' suitability, including engaging Garner senior analysts

Responsible for leading and managing up to 8 project managers and up to 30 team members in delivering a portfolio of optimised large scale business solution applications across the business, including complex integration and dependencies. Held overall budgetary control, successfully managing a rolling £10million portfolio of business solution projects. Key Successes; Successful implementation of Mincom Ellipse (enterprise work and asset management application), BlueDot mobile field force application, mobile hardware rollout (Toughbook and Motorola rugged PDA) Introduced Prince 2 Project Management and processes which standardised the way projects were managed within the programme. This was subsequently used as best practice for the businessEstablished a number of successful multi-discipline teams of up to 30 and including permanent, contacting and consultancy staff to ensure the implementation of the desired business change and associated benefitsManaged an ongoing programme of merger rationalisation projects; reducing 60+ systems to a core of 12

Appointed to support and maintain a portfolio of system applications that managed the authority's assets. Managed a small team of local system support administrators. Duties; Established service level agreements with application suppliersDeveloped ongoing relations and acted as main point of contact with the application suppliersNegotiation on contract, cost and maintenance fees and managed the budget allocation Problem and issue management, application development, upgrade and user acceptance testingLaterally seconded to the Scottish Water transition project on the rationalisation of business software applications of the three former authorities into one; and the development of corporate processes Key Successes; Successfully project managed Oracle e Business suite and importantly the 'field service mobile' module pilot which led to buy in and subsequent rollout Delivered the benefits of a rationalised set of business solutions which became the most significant systems implementation for East of Scotland Water. Some of these applications are still in operation today

East of Scotland Water, Asset Management Due to experience gained within scheduling and resource management, I was promoted to undertake the day to day management of the multi-million pound Indus Empac 'Work and Asset Management' software application. Key accountabilities; Worked closely with the software application suppliers on application development Ensured the system was tailored to the authority's needs and working effectively for all usersManaged a team of local administrators and trainersAttended special interest group meetings worldwide to address system improvement and developmentProvided Business Intelligence on the performance of assets which facilitated corporate reporting for the first time Key Achievements; Instrumental in facilitating the transition from 'paper to system' and subsequent merger of 3 regional areas methods of working into the East of Scotland Water systemSuccessful management of the 'Work and Asset Management' software application, the largest programme application project for the East of Scotland Water at that timeDeveloped and managed strong vendor and business community relationships

Joined a new team within the council to establish and operate a 'works contracting organisation'. Responsibilities included; project planning and resource scheduling on council civil engineering work; measuring and pricing projects, including estimation and negotiation on claims; contract preparation, tendering, evaluation and selection of 3rd party contactors for specialist

Instrumental in the development of processes and systems to manage both work scheduling and contract managementDeveloped strong business relations with 3rd parties and stakeholders and worked closely with civil works team leaders to ensure business efficiencies were delivered; Joined Wolfson Micro Electronics Institute as a technician and part of a team working on highly innovative, cutting edge and confidential electronics projects. Experience included; charged coupled device digitisation, fabrication and testing of chip set for major projects such as Hubble Telescope; and integrated circuit (silicone chip) design and manufacture. Went on to develop career in 1982 with Ferranti International. The company manufactured gyros, optical shaft encoders and potentiometers for military and industrial use. During this time, gained knowledge and experience of planning, production scheduling and resource management, setting up contracts and project management. Developed experience within the sales and marketing environment on the Industrial side of the business.

Higher National Certificate; Ordinary National Certificate, Civil Engineering; Electrical And Electronic Engineering

Lean/Six Sigma; Green Belt; ongoing (sept 2011 to present) Enterprise Architecture; TOGAF 9; Practitioner (2010) & Zachman EA; Designing.

Education record

Activities and Societies: Prince 2 - Practitioner TOGAF 9 - Certified Lean SixSigma Green Belt