- Responsible for the successful delivery of our products to customers from contract signing to deployment sign off.- Working with agency decision makers, project teams and end users to implement our products to best practice ensuring maximum adoption and success.- Technical site assessments and deployment planning.- Technical assistance and recommendations to customers.- Conducting training and handover to both customer administrators and Axon team members on the proper… Show more - Responsible for the successful delivery of our products to customers from contract signing to deployment sign off.- Working with agency decision makers, project teams and end users to implement our products to best practice ensuring maximum adoption and success.- Technical site assessments and deployment planning.- Technical assistance and recommendations to customers.- Conducting training and handover to both customer administrators and Axon team members on the proper installation and use of hardware and software.- Knowledge transfer and coaching to newer team members.- Deliver successful on-site surveys, support, product implementation and service onboarding.- Generate detailed technical and operation documentation and reports.- Travel to client sites throughout United Kingdom and Europe. Show less

Axon is an internationally recognised provider of public safety technologies such as TASER Energy Weapons, Body Worn Video and Digital Evidence Management solutions on a mission to build new technologies to transform the word of public safety for the better.Responsibilities:• Working with public safety customers to provide a first class experience with Axon products and services.• Join Forces with Axon Teams to triage and prioritize agency change and feature… Show more Axon is an internationally recognised provider of public safety technologies such as TASER Energy Weapons, Body Worn Video and Digital Evidence Management solutions on a mission to build new technologies to transform the word of public safety for the better.Responsibilities:• Working with public safety customers to provide a first class experience with Axon products and services.• Join Forces with Axon Teams to triage and prioritize agency change and feature requests.• Provide front line email & phone technical support to global Axon customers.• Researching, diagnosing, troubleshooting and identifying solutions to resolve Axon product issues.• Follow up with clients to ensure their systems are fully functional after troubleshooting.• Develop knowledge base articles on frequent and critical issues.• Solve problems effectively in a continually evolving environment.• Report bugs and trends to the necessary Axon engineering teams.• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients.• Proactively improve knowledge and develop analytical and technical skills.• Provide technical escalation support to other business areas.• Create and maintain internal product test environments.• Maintain and administering internal and trial assests.• Provide technical recommendation to assist with the design of new products.• Conducting technical site assessments and integration planning.• Deliver successful on-site surveys, support, product implementation and service onboarding.• Train customers and contractors on the proper installation and use of hardware and software.• Generate technical and operation documentation and reports.• Travel to client sites throughout United Kingdom. Show less

BrightCloud is a subsidiary of Open Reality and an expert in hosted applications/services, virtualisation, cloud computing and network optimisation. A growing company circa 50 employees and £11M turnover who operate across two offices in the Southern Midlands, with over 60 managed customers encompassing both public (local government and NHS via G- Cloud) and private sectors. Providing the highest levels of service for mission critical applications.Responsibilities:• Foremost… Show more BrightCloud is a subsidiary of Open Reality and an expert in hosted applications/services, virtualisation, cloud computing and network optimisation. A growing company circa 50 employees and £11M turnover who operate across two offices in the Southern Midlands, with over 60 managed customers encompassing both public (local government and NHS via G- Cloud) and private sectors. Providing the highest levels of service for mission critical applications.Responsibilities:• Foremost technical consultant for Citrix Virtualisation technologies providing technical assistance to colleagues and consultancy for customers right the way through from inception to delivery, documentation and handover.• Architect solutions for customers to meet their requirements, improve productivity, reduce OPEX and provide a scalable platform for the future often with a Cloud first approach.• Technical pre-sales to engage new business and drive sales opportunities.• Ability to work alone or in a team with minimal or no guidance from management.• Ability to work with challenging customers and scenarios to deliver a gold standard solution aligned with industry best practice and customer requirements.Recent Achievements:Delivery of a number of Citrix Virtualisation projects and generic IT projects for SME customers including most recently;• 5 year refresh of a 2500 seat VDI for a large UK housing association including Windows 10, Citrix provisioning technologies, application layering and WEM.• ~600 concurrent user Virtual Apps environment using Citrix Cloud/CVAD service across multiple datacentres and Azure Australia for a large insurance firm across 9 countries and 29 offices.• Setup & management of a fully redundant hosted Citrix Service Provider platform to deliver DaaS for several hundred users.• Citrix 6.5 to 7.x upgrade architecture and implementation for multiple BrightCloud managed services customers. Show less

A part time customer focused support role during University for one of the world’s largest gaming service providers with over 250,000 customers across 80 platforms. Also staffing their gaming events to provide face to face assistance to both customers and businesses promoting their products and services.Responsibilities:• Providing the highest levels of customer service and 1st/2nd line support to a global customer base via phone, tickets and live chat.• Windows Server, Unix &… Show more A part time customer focused support role during University for one of the world’s largest gaming service providers with over 250,000 customers across 80 platforms. Also staffing their gaming events to provide face to face assistance to both customers and businesses promoting their products and services.Responsibilities:• Providing the highest levels of customer service and 1st/2nd line support to a global customer base via phone, tickets and live chat.• Windows Server, Unix & Linux system administration.• Development of User Guides and Wikis for both internal and external audiences.Achievements:• Working closely as part of a team of ~20 staff alongside ~60 volunteers to setup and deliver quarterly five day events for circa 5000 attendees and promoters.• Consistently managed to exceed daily key performance targets by up to 30%. Show less

Part time whilst at University from Sept 2009A wide ranging onsite technical role as part of a two man team for a family owned national Accident Management Company, with offices in 7 locations across the UK, ~250,000 customers and a £45M turnover.Responsibilities:• Supporting over 300 internal users across 7 sites, with a strong emphasis on building a strong working relationship with all users and managers.• IT aspect of business continuity plans and its… Show more Part time whilst at University from Sept 2009A wide ranging onsite technical role as part of a two man team for a family owned national Accident Management Company, with offices in 7 locations across the UK, ~250,000 customers and a £45M turnover.Responsibilities:• Supporting over 300 internal users across 7 sites, with a strong emphasis on building a strong working relationship with all users and managers.• IT aspect of business continuity plans and its implementation.• SQL Server and MS Access connectivity including database design and reporting.• Extensive VBA/VB6 Programming.• Network and email security using Cisco and FortiGate/FortiMail appliances.• Physical build and configuration of Servers, Workstations, Routers and Layer 2/3 Switches including associated structured cabling for both data and voice.• Planning and management of projects to meet the IT needs of the growing business.Achievements:• Planning and rollout of the physical networking of two extensions.• Part of a 2 man team responsible for a complete server and telecoms refresh project. Show less