- Act as a liaison between 3 US distribution centers and corporate as far as day-to-day IT function - Support over 100 users per distribution center internally as well as remote users via email, phone and remote support using Teams, Skype and SCCM - Attend priority 1 or 2 business impacting or business outage support conference calls and make sound business critical decisions that may affect operations, transportations, order processing, finance or other business function- Independent issue resolution for support incidents, demonstrating consistent ability to own issue resolution from start to finish, including making business critical decisions that may affect the immediate abilities of group of users or distribution center’s capability to continue business- Assist in solving issues for distribution center with business application including ERP, WMS, Citrix, Active Directory and MS Office applications through personal knowledge and by working with other application teams- Lead and support laptop and desktop deployment and related technology packs as needed- Ability to recognize, define and document resolutions and repeatable fixes for frequent issues that will be published to the team and Level 1 support- Document and escalate issues to appropriate IT technology, infrastructure and application groups via ticketing system- Participate in an off-hour on call rotation- Creation of training documents and training materials for peers and end-users- Perform site audits and asset management- Maintain awareness of IT trends, technology and regulations that could impact company and identify risk and issues- Responsible for asset management to include maintaining current inventory of devices, tracking devices, reclaiming devices no longer in use and aligned procurement and spend company expense and capital funds- Interact and mange incidents with 3rd party vendors for support- Lead a project that identified issues on HR onboarding

- Managed responsibility for company’s day-to-day IT function on four different U.S. locations.- Supported over 85 users internally as well as remote users via email, phone, and remote support using VNC, Remote Desktop and LogMeIn.- Oversaw user and group account administration through Active Directory environment, including folder rights and permissions. Managed and maintained various network attached servers.- Implemented, executed, and managed ERP (TGI e21) application project for company, including planning, deployment of additional hardware (servers, laptops, printers, tablets, industrial grade touch panel PCs), various Microsoft application configuration, data migration from old ERP, site-to-site communications lines, and users training on different modules and functions of new ERP application.- Migrated successfully to Office 365.- Administered Exchange through Office 365 admin center, and administered and supported Shoretel VOIP phone system.- Deployed, supported, and administered desktops, laptops, printers, tablets, and industrial grade touch panels using Windows 7, 8, and 10 on mostly HP environment.- Implemented, supported, and administered internal network, such as data and POE switches, voice and T1 switches, wireless APs, routers and firewalls, including CAT6 cable runs, patch panel termination, and demark extension.- Maintained updated inventory of all IT hardware and software, including backup and archiving.- Coordinated with ISP, vendors, and PC manufactures for orders, troubleshooting, and RMA.

Supported about 30 small business clients within NY and NJ area via phone, email, remote and onsite. Customers varied from 5 to 60 users with different trades ranging from a small pawn shop to CPA and law firms with each unique network and application setup.- Managed clients server(s) which includes AD user creation/deletion, folder rights and permissions and backup/restore.- Installed necessary softwares as per client's requirements.- Firewall and router configuration.- PC/laptop repair and/or upgrade which also includes formatting a HD and reinstalling OS, updates and necessary applications.- Onsite cable run, DEMARC extensions and PC/printer moves.

- Configure network camera, webcaster and device servers as per customer’s request- Provide in-house hardware and software support for other users and troubleshoot network issues and connectivity- Ran and terminate 145 drops of network and VOIP cables from server side to users- Assemble and configure desktop computers for other users - Pre-load OS and necessary software as per user’s requirement- Use Microsoft Visio to design network topology and planning - Learned basic HTML programming- Build and ship network and video camera

- Supported Optimum Online internet service via phone and online chat. - Assisted customers with issues ranging from online connectivity, browser and email issues.