Ray B. Email & Phone Number

Kirkland, Washington, United States

As a Senior Site Reliability Engineer at Bluetooth I oversee our organization's Microsoft Azure Cloud infrastructure, ensuring its innovation and enhancement within a DevOps framework. My role is centered on sustaining and shaping our cloud architecture, focusing on solutions across compute, network, storage, security, and monitoring systems.Collaborating with development teams, I support the architecture and deployment of scalable, resilient cloud-based solutions, leveraging tools like Kubernetes, Infrastructure as Code (IaC) with Terraform, and CI/CD pipelines. My responsibilities extend to new builds and deployments, managing K8s clusters, Virtual Machines, Load Balancers, Virtual Networks, App Services, Azure Container Apps, automation processes, DNS configurations, monitoring tools, and more.In this capacity, I also direct incident management and root cause analysis, addressing critical issues and fostering a proactive approach to system reliability and performance. My responsibility includes aligning our cloud infrastructure with the organization's strategic objectives, ensuring the delivery of secure, robust, and cost-efficient cloud services.

Kirkland, Washington, United States

As a Site Reliability Engineer with Bluetooth, I am responsible for shaping and maintaining our Microsoft Azure Cloud infrastructure and architecture in a DevOps environment. This position requires me to produce and support highly available cloud services for developers and other teams within Bluetooth SIG.My daily responsibilities span multiple domains, including compute, network, storage, security, monitoring, CI/CD, and high availability, encompassing a variety of services and concepts within these categories such as Kubernetes, IaC (Terraform), Virtual Machines, Load Balancers, App Services, Automation, DNS, Datadog and more. By straddling these diverse areas, I am able to facilitate seamless transitions from development to deployment, ensuring a robust, scalable, and dependable cloud infrastructure.

Seattle, Washington, United States

As a Senior Major Incident Manager I was the first point of contact in driving service restoration/incident resolution activities for Oracle Cloud Infrastructure (e.g., Network, Compute, Security, Storage, and SaaS). I ensured high availability of key services, applications and tools provided to external and internal customers/developers. I also made corrective action efforts to help reduce the recurrence of major incidents and provided executive communications when needed.This role required me to have a strong understanding of cloud concepts, architecture, and services as well as be able to quickly coordinate engineers and service teams in a fast-paced production environment.

Redmond, Wa

As a Senior Specialist - Product Development Engineer I supported and managed AT&T Integrated Cloud (AIC) deployments within AT&T Lab Operations. My position spanned multiple areas included network, compute, and security. Within my role I made use of OpenStack CLI and Horizon, Microsoft Azure, Cisco/ASA CLI, Bash/Shell, and TCP/IP (routing, switching, and security) and Kubernetes. I also acted as a team trainer, holding live classes on TCP/IP, Cisco Routing/Switching, and Linux. Additionally, I ensured security compliance was met on new connectivity requests that involved firewall configurations.

Redmond, Wa

As a network engineer/analyst at AT&T's network operation center, I assisted in the resolution of network outages and SEVs as well as disaster recovery. I was also responsible for fault management, network troubleshooting, monitoring network abnormalities, circuit testing, DAS (Distributed Antenna Systems), and analyzing KPI data. My role required extensive use of Ericsson's GSM, UMTS, and LTE command lines, bash/shell scripting, Cisco knowledge as well as a thorough understanding of wireless network architecture. I acted in a supervisory role, providing manager relief when needed, as well as serving as a project manager.

Bothell, Wa

As a tier II support representative at ANS/BDS I assisted AT&T Technical Support and Business Data Support representatives as well as provided manager relief. I assisted with troubleshooting data devices and wireless services as well as followed up on cases, outages, and potential outages through correspondence and research.

Bothell, Wa

I provided a variety of services to enterprise clients such as network and data support for for computers/laptops using mobile service as well as assistance with and troubleshooting of high-end data devices.

I provided a variety of services to enterprise clients such as technical support, billing support, making adjustments as well as processing orders on equipment.

Associate’S Degree, International Business, 4.0

I graduated from Edmonds College with an associates degree in International Business, as well as certificates in business management.

Diploma In Spanish (Dele) Level B2 / Advanced, Spanish Language, Apto / Pass

The Cervantes Institute is a worldwide non-profit organization created by the Spanish government in 1991. It is the largest organization.

High School Diploma