Michele Polley Email & Phone Number

Kirkland, Washington, United States

Spearheaded the New Member Application process at Bluetooth SIG, ensuring a seamless onboarding experience for domestic and international companies into the membership consortium.• Reviewed and vetted international business formation documents for accuracy and compliance.• Provided detailed written communication and coaching to applicants throughout the application process.• Managed 60-70 simultaneous applications on average, guiding them through the process and welcoming them into Bluetooth SIG membership.

Bellevue, Wa

Serve as a mentor to high school students once a week, plus lead and chaperone State Trips as part of the History Curriculum.• Planned scheduled visits with local business owners, industry leaders, and political figures to aid in partnering for student service projects, as well as setting up educational trips to national monuments and parks

Sammammish, Wa

Served as part of a 5 person Leadership Team responsible for steering the Ministries Organization with strategic planning, event planning, PR, and cross-functional leadership with the PNW Conference Leadership Team.• Co-chaired the Search Committee for the new Pastor and Youth Pastor positions ,including surveying congregational needs, creating job descriptions, recruiting candidates, planning travel and logistics for search weekends, and creating letters of call for unanimous votes• Taught 3rd-6th grade religious education classes including lesson preparation, activity planning, classroom presentation and class management

Redmond, Wa

Led global virtual teams of 10-21 support engineers on world-wide deployment of service-enhancing technologies for subsidiaries in Europe, Asia and the Middle East, including the delivery of on-line technical support and dozens of technology demos to stakeholder audiences of 400+ around the globe that enhanced the customer experience.• Applied Six Sigma Methodology towards the development of a support platform utilizing customer experience lab sessions and the OAS tool and site visits to chosen vendors• Selected a Chat Support Technology Platform through stakeholder reviews and site visits across the US that culminated in the authoring of business requirements and beta releases• Deployed service-enhancing and cost-reducing online technologies like Chat, Remote Assistance, and Online Assisted Support that gathered error codes and reduced incident resolution times by 30%, abandonment rate by 35%, and support costs by 50%• Recruited and hired 100+ support engineer positions through college campus job fairs at Washington State University, University of Idaho, and others as well as creating support training programs• Provided training and content for customer support issues, and collaborated with development teams of 25 + people including dev/test leads to fix "bugs", escalate other service priorities and architect solutions, utilizing global phone conferencing 2x week for 18+ support subsidiaries• Opened a new Support Site Facility in Arizona, plus hired and trained a team of 7 advanced Support Engineers and an international outsourcing vendor management team in India and the Philippines• Was lead support and change manager for the integration of two new companies (Vermeer Technologies & VISIO) that Microsoft acquired • Summarized trends in calls to guide software development update efforts, plus authored 60+ paged technical support articles on product issues and solutions including screen details, button positioning, etc. on the customer support site