Raymond Smith Email & Phone Number

Dallas/Fort Worth Area

• Develop relationships with external clients to compel locations to comply with time-sensitive record requests. • Take proactive steps with unresponsive locations to have the requested records available by the due date set forth by law.• Notify clients of any delay in obtaining records.• Communicate with law firms and insurance companies regarding subpoenas, authorizations, and open orders.• Follow up with other departments regarding the arrangement of the retrieval of records• Take incoming calls to respond to custodial inquiries.• Ensure that client and custodial contacts are documented accurately in the system. • Take proactive actions and provide status of pending requests to clients. • Effectively handle all clients' inquiries regarding Customer Service issues. • Maintain a consistent line of communication regarding client status with the respective Account Executive. • Coordinate efforts with other departments to resolve client issues. • Maintain open communication with supervisor and team lead(s).• Maintain business confidentiality relative to pricing, promotion, customer lists, and methods of distribution.• Maintain the highest standard of confidentiality to ensure absolute privacy of patient information.• Perform other duties as assigned.

Richardson, Tx

- Provide exceptional customer service to every customer -Log general calls, acquisitions, tenant, realtor/broker, maintenance, complaints and e-mail inquiries into the American Homes 4 Rent Microsoft Dynamics Database- Send E-Mails to Upper Management regarding tenant and property inquires in the given geographical market- Send E-Mails to leasing consultants regarding leads and prospects asking for correspondence-Transfer calls to the correct point of contact to resolve an inquiry or reques-Input E-Mail inquiries into the Microsoft Dynamics Database from sources such as HotPads, Zillow, Trulia, Move.com and others-Consult with Administrative Assistants regarding commission for Brokers and Realtors to ensure they are paid in a timely fashion

Dallas, Tx

Reconciled borrower accounts for the unsecured loans department. Negotiated settlements and arrangements that included loan modification, short sales, and payment plans. Audited and researched active bankruptcy accounts to ensure compliance with all legal and trustee guidelines.

Richardson, Tx

Proctored incoming and outgoing mail, assigned labels to incoming and outgoing mail, performed daily clerical duties (filing, faxing, scanning, copying and data entry utilizing Microsoft Office), Escrow and delivered mail to Enrollment, Student Services, and Management buildings on UTD campus.

Arlington, Tx

Registered prospective students for courses, assigned classrooms for instructors, compiled classroom packets for instructors, answered calls (including out-bound), maintained student records, Escrow entry and performed clerical work (fax, spreadsheets, filing, scanning, copying and data entry with Microsoft Office).

Addison, Tx

Worked the assembly line, stripped parts for final design, worked the design machine (made imprints on foam), clerical work (Peachtree accounting, print shipping labels and invoices, performed inventory work and oversee incoming and outgoing shipments) and light minimal cleaning duties.

Richardson, Tx

Call center environment -- Troubleshoot radios (send frequency signals, reboot, and made orders for customers), performed outbound calls as well as inbound calls using the AVAYA ® system, performed sales, maintained and updated customer accounts, provided customer service both technical and non-technical and later moved to quality control due to adhering to the organization's mission and motto providing excellent customer service.

Dallas/Fort Worth Area

Tutored elementary to high school studies in various subjects in the after-school program, took care of infants in the nursery and supervised children on field trips.

Interdisciplinary Studies, Social Sciences

Bachelor Of Arts, Sociology, Criminology, 3.556

Activities and Societies: Dean’s Student Advisory Council (UTD) Alpha Delta Iota (UTD) Alpha Phi Sigma (UT Arlington) Honors College (UT.