Raymond Dickson Email & Phone Number

Minneapolis, Mn

• Acts as a primary contact for energy efficiency program participants after their visit• Provides an engaging, reliable, accurate and timely customer experience by connectingcustomers to all applicable programs• Counsels customers through specific energy programs and help participants overcome barriers tocompletion of energy efficiency projects• Schedules inspections for applicable programs• Responds to customer complaints and concerns to ensure customer retention and… Show more • Acts as a primary contact for energy efficiency program participants after their visit• Provides an engaging, reliable, accurate and timely customer experience by connectingcustomers to all applicable programs• Counsels customers through specific energy programs and help participants overcome barriers tocompletion of energy efficiency projects• Schedules inspections for applicable programs• Responds to customer complaints and concerns to ensure customer retention and satisfaction• Coordinates with Customer Engagement Manager to reach annual program goals• Assists Customer Engagement Manager in standardizing messaging and language• Works on regular projects with the Customer Engagement Manager to improve the SalesforceCRM and Hubspot functionalities• Professionally and efficiently schedules the appropriate energy visit for new customers• Manages client data and paperwork in compliance with record retention and data privacy policies Show less

St. Paul, Mn

• Instruct homeowners about energy use and encourage low-cost and no-cost energy-saving measures• Communicate with team member throughout visits to discuss upgrades recommendations• Discuss upgrades recommendations with homeowners and gauging the homeowner’s interest• Encourage homeowners to complete additional recommended treatments, and scheduling work to be completed• Accurately recording and entering data into the tracking database• Accurately manage product inventory

Greater Minneapolis-St. Paul Area

• Responded to inquiries regarding Minnesota income tax, the property tax refund, and other department and legislative initiatives• Provided callers with answers and assistance related to technical tax and processing inquiries using expert listening, questioning and detective techniques to determine the customer’s issue(s); Formulated, communicated the correct answer and provided assistance based on Minnesota tax statutes, policies and procedures, and internal publications• Educated… Show more • Responded to inquiries regarding Minnesota income tax, the property tax refund, and other department and legislative initiatives• Provided callers with answers and assistance related to technical tax and processing inquiries using expert listening, questioning and detective techniques to determine the customer’s issue(s); Formulated, communicated the correct answer and provided assistance based on Minnesota tax statutes, policies and procedures, and internal publications• Educated callers on filing, payment, and deposit requirements as governed by Minnesota tax law; Informed callers of any problem areas with their compliance and suggested the best way to avoid such problems when filing returns in the future• Explained to the caller’s complete understanding, adjustments to their filing(s); Provided customers with requested schedules, audit reports, refunds or other department documents; Advised the customer of steps they may take to be in compliance with state tax law; Explained customer appeal rights Show less

• Collected data on senior population to produce care plans to create better health outcomes• Analyzed data for presentation to clients to allow for easily understood data-driven messaging

• Assisted members in understanding their health insurance policy coverage options and available subsidies• Understood difference between health insurance coverage available on the public exchanges (e.g. MNsure) and directly from insurance carriers• Assisted members in managing their payment information and in resolving any payment discrepancies with insurance carriers

• Facilitated outgoing phone calls, emails, and faxes to vendors to confirm information and collect documentation• Confirmed data consistency in JDE (3,000 records) & SAP• Filed and maintained documentation related to verification process

• Recruited and trained 19 volunteer team leaders• Contacted over 2,000 voters by recruiting volunteers for phone banks and canvasses• Established and maintained relationships with stakeholders in MN Senate District 55• Maintained and entered data in the Voter Activation Network (VAN)• Managed winning campaigns to the Jersey City, NJ Committee• Led successful campaign strategizing• Organized successful Get Out The Vote (GOTV) outreach efforts