• Data analytics and gap/process analysis support for Veteran’s Administration benefits request project.• Completed Scaled Agile certifications for ‘Agilist’ and ‘Product Owner/Product Manager’.• Several webinars and podcasts to further enhance knowledge and skills in several business analysis related subject areas including requirements facilitation, artificial intelligence (ChatGPT), SQL, Jira, and Pivot Tables.• Regular Volunteer for Hands on Atlanta and Open Hand Atlanta.

• Elicited requirements and managed a regulatory assessment for the Capital Markets Broker Dealer environment.• Created Agile user stories in Jira and process related artifacts for a Swap Initial Margin new product implementation. Artifacts included multi-level process flows, RACIs, test scripts, test plans, and policy / procedure updates.• Efforts resulted in a 2-day reconciliation cycle time reduction. • Supported merger activities for former BB&T / SunTrust operations including successfully assisting Enterprise Architecture with complex context models and other artifacts to support data center migrations for over 200 applications.• Recognized for creating job aids and training materials to be retained for future project efforts.

• Successfully provided leadership and guidance for initiative to increase security and mitigate risk for over 900 applications.• Served as subject matter expert, business analyst, project manager, and process improvement specialist.• Created and maintained active SharePoint pages, providing application teams and partners ongoing visibility into process requirements, timelines, and resources to help ensure overall program success and sustainability.• Coordinated multiple infrastructure activities designed to facilitate efficient data migrations, including asset and transaction archiving, test environment setups, and recurring software releases.• Elicited business requirements and acceptance criteria for selection of third-party data migration providers. • Documented processes and procedures for Remedy/IT Service Management related back-end infrastructure.

• Completed user stories as well as traditional business and functional requirements documents within hybrid agile/waterfall environment, to support successful conversion from Maximo to REMEDY.• Successfully managed BA activities for multiple processes within ITIL framework including Service Catalog, Request Fulfillment, Supplier Management, Financial Management, Design Coordination, and Foundation Data. • Coordinated and led daily/weekly deep dive sessions to gather requirements and manage product backlog.

• Developed current and future state process documentation, as well as business requirements for new CRM system.• Utilized a variety of analysis techniques including GAP Analysis, functional decomposition, SIPOC and Value Stream mapping to identify opportunities to streamline the supply chain corporate wide. • Created web architecture context models including interface, web hosting, content management, and ecommerce requirements.

• Created user stories, use cases, and process flows for ecommerce telecom projects on behalf of Verizon Wireless.• Elicited requirements for wireframes, SEO, HTML and API calls within Service Oriented Architecture environment.• Developed gap analysis and current/future state process flows and documentation for all projects. • Helped client implement target marketing strategies for web, mobile, and tablet platforms.• Initiated weekly sessions with consultants to acquire ecommerce and technical system architecture knowledge for all team members. Utilized results to created formal internal training documentation.

• Successfully completed business and functional BRDs and user stories on time, and within budget for all company platforms, including wireless, telecom, digital and financial services. • Selected for high profile, high visibility projects working directly with retailers and vendors to implement transaction processing and reporting capabilities. • Helped analyze and streamline processes and templates, reducing project cycle times by up to 25%.

• Provided consulting and back-office support for small to medium sized business owners and entrepreneurs. Completed Requests for Proposal (RFP)s for business review and approval.• Integrated team supported nearly every business function including accounting, marketing, web / graphics, social media, and office administration. • Resource provider for business owners and c-level executives, freeing up time for them to grow their businesses. • Performed GAP/process analysis and systemization to help businesses get organized.• Obtained certifications in Quickbooks and social media.

• Customer facing BA responsible for business requirements definition, documentation and QA testing for system integration projects with recordkeeping partners.• Developed requirements documentation for several Dividend Audit and Payroll Activity reports.• Analyzed and documented processes for implementation of new billing application utilizing Six Sigma Value Added Flow analysis techniques.• Documented requirements and coordinated QA for integration and data merge between two major clients.

• Successfully documented business requirements for Hyperion based Revenue Planning model, implemented throughout the corporation to streamline the budgeting and forecasting processes.• Developed requirements documentation for the Integrated Financial Reporting data warehouse.• Documented functional reporting requirements for Inventory Based Pricing methodology.• Developed user training materials for Hyperion Planning module upgrade to System 9.