Raymond Gordon Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, US

• Data analytics and gap/process analysis support for Veteran’s Administration benefits request project.
• Completed Scaled Agile certifications for ‘Agilist’ and ‘Product Owner/Product Manager’.
• Several webinars and podcasts to further enhance knowledge and skills in several business analysis related subject areas including requirements facilitation, artificial intelligence (ChatGPT), SQL, Jira, and Pivot.
• Regular Volunteer for Hands on Atlanta and Open Hand Atlanta.

Charlotte, North Carolina, US

• Elicited requirements and managed a regulatory assessment for the Capital Markets Broker Dealer environment.
• Created Agile user stories in Jira and process related artifacts for a Swap Initial Margin new product implementation. Artifacts included multi-level process flows, RACIs, test scripts, test plans, and policy /.
• Efforts resulted in a 2-day reconciliation cycle time reduction.
• Supported merger activities for former BB&T / SunTrust operations including successfully assisting Enterprise Architecture with complex context models and other artifacts to support data center migrations for over 200.
• Recognized for creating job aids and training materials to be retained for future project efforts.

San Francisco, California, US

• Successfully provided leadership and guidance for initiative to increase security and mitigate risk for over 900 applications.
• Served as subject matter expert, business analyst, project manager, and process improvement specialist.
• Created and maintained active SharePoint pages, providing application teams and partners ongoing visibility into process requirements, timelines, and resources to help ensure overall program success and sustainability.
• Coordinated multiple infrastructure activities designed to facilitate efficient data migrations, including asset and transaction archiving, test environment setups, and recurring software releases.
• Elicited business requirements and acceptance criteria for selection of third-party data migration providers.
• Documented processes and procedures for Remedy/IT Service Management related back-end infrastructure.

Charlotte, NC, US

• Completed user stories as well as traditional business and functional requirements documents within hybrid agile/waterfall environment, to support successful conversion from Maximo to REMEDY.
• Successfully managed BA activities for multiple processes within ITIL framework including Service Catalog, Request Fulfillment, Supplier Management, Financial Management, Design Coordination, and Foundation Data.
• Coordinated and led daily/weekly deep dive sessions to gather requirements and manage product backlog.

Atlanta, GA, US

• Developed current and future state process documentation, as well as business requirements for new CRM system.
• Utilized a variety of analysis techniques including GAP Analysis, functional decomposition, SIPOC and Value Stream mapping to identify opportunities to streamline the supply chain corporate wide.
• Created web architecture context models including interface, web hosting, content management, and ecommerce requirements.

Atlanta, GA, US

• Created user stories, use cases, and process flows for ecommerce telecom projects on behalf of Verizon Wireless.
• Elicited requirements for wireframes, SEO, HTML and API calls within Service Oriented Architecture environment.
• Developed gap analysis and current/future state process flows and documentation for all projects.
• Helped client implement target marketing strategies for web, mobile, and tablet platforms.
• Initiated weekly sessions with consultants to acquire ecommerce and technical system architecture knowledge for all team members. Utilized results to created formal internal training documentation.

Atlanta, GA, US

• Successfully completed business and functional BRDs and user stories on time, and within budget for all company platforms, including wireless, telecom, digital and financial services.
• Selected for high profile, high visibility projects working directly with retailers and vendors to implement transaction processing and reporting capabilities.
• Helped analyze and streamline processes and templates, reducing project cycle times by up to 25%.

• Provided consulting and back-office support for small to medium sized business owners and entrepreneurs. Completed Requests for Proposal (RFP)s for business review and approval.
• Integrated team supported nearly every business function including accounting, marketing, web / graphics, social media, and office administration.
• Resource provider for business owners and c-level executives, freeing up time for them to grow their businesses.
• Performed GAP/process analysis and systemization to help businesses get organized.
• Obtained certifications in Quickbooks and social media.

Atlanta, Georgia, US

• Customer facing BA responsible for business requirements definition, documentation and QA testing for system integration projects with recordkeeping partners.
• Developed requirements documentation for several Dividend Audit and Payroll Activity reports.
• Analyzed and documented processes for implementation of new billing application utilizing Six Sigma Value Added Flow analysis techniques.
• Documented requirements and coordinated QA for integration and data merge between two major clients.

Atlanta, GA, US

• Successfully documented business requirements for Hyperion based Revenue Planning model, implemented throughout the corporation to streamline the budgeting and forecasting processes.
• Developed requirements documentation for the Integrated Financial Reporting data warehouse.
• Documented functional reporting requirements for Inventory Based Pricing methodology.
• Developed user training materials for Hyperion Planning module upgrade to System 9.

Mba, Mis/Finance

Bs, Management Science