I teach electronics from Ohm's Law to Green Technology and I received the Outstanding Instructor Award. If you are interested in my book please follow the link: https://www.amazon.com/Lessons-Learned-Raymond-Arnold-Hanson/dp/0578759713/ref=sr_1_1?crid=1Q8IBMP7EYFMB&keywords=Raymond+Hanson+Lessons+Learned+on+the+Bench&qid=1658795106&sprefix=raymond+hanson+lessons+learned+on+the+bench%2Caps%2C212&sr=8-1

I have completed the tenth and final draft of my book, titled "Lessons Learned on the Bench." My book is a compilation of true stories that occurred to me. During your life, each and every person is confronted with stressful situations whether you are a manager or an employee. I have a few scenarios from high school, university and the Air Force. The majority are from 30 years in IBM while living in California, Arizona, North Carolina, Beijing and Singapore. There are many times when you want to give up or quit when you are feeling persecuted. I have shown the process that I used to "play through." A significant number of these stories are humorous. I have closed each of the 24 chapters with lessons learned quotes that tie directly to the situations. I have received my copyright and ISBN and you can now purchase my book on Amazon.

Responsible for the Quality and First Article Engineering. Successfully transferred a major piece of the component modification services to Nogales, Mexico. Implementing a "Follow the Sun" process for first articles to ensure quick turns for our customers. Working with our PQE to significantly improve our customer responsiveness on FQR's and CAPA's.

Responsible for the P&L and site operations for our family event venue. Established a cost/pricing matrix that simplified the quote process. Implemented a weekly review process that improved communication.

Managed the wafer delivery performance of our supplier in Singapore and Dresden, Germany. Worked with our supplier to achieve our revenue objectives at quarter and year end. Established an excellent rapport with the supplier with only four trips to Singapore and two trips to Germany. Established an effective communication process through conference calls and emails for the remainder of the period.

Managed a 160K square foot low volume, high mix pcba operation with a headcount of 220. Exceeded the revenue plan while meeting the expense plan. Drove the overdue CARS from 39 to Zero in 7 weeks. Customer satisfaction for 1Q 2010 was 2.83, highest level in previous 3 years. Installed first Fuji line with zero quality or supply interruptions.

Managed the Asian supplier’s quality and delivery performance. Primary operations interface and accountable for supply chain continuity to the client. Improved operational performance of the server series supplier in Brazil to greater than 98%.• Led effort that erased contentious relationship with customer on west coast and with effective communication developed teamwork and mutual respect.• Managed in a matrix environment, six plants in Asia that produced delivery record, delighting customer with 126M modules shipped while quality team worked closely with suppliers improving processes with outstanding results of zero returns.• Spent end of third quarter of 2008 at supplier in Brazil improving processes and providing guidance and training operations team with outstanding delivery results of 100% high end serviceability and 98.8% for mid range systems.• Set up process and tracking methodology currently utilized with Brazilian supplier. Established effective communication process and united team with common goals that provided productive conference calls with US team.• Established operational tracker with 24 action items and closed 23 by year end, 4Q results were 99.99% mid range client serviceability.

Created operational procurement team that provided real time technical and supply chain direction to suppliers in Singapore, Korea, Taiwan, Malaysia and the Philippines. Ensured effective implementation and utilization of project resources to achieve quality and delivery objectives. Transferred site mission from IBM Dublin to Amkor Technology. Drove improvement of supplier’s key operational metrics while achieving unplanned upsides and end of quarter revenue goals.•Hired 52 professionals, trained and molded into an outstanding team of test, manufacturing process and quality engineers as well as information technology and supply chain specialists.•Transferred IBM Dublin Microelectronics module test mission to Amkor Technology Singapore in 5 months with zero headcount transfers.•Implemented processes, communication and teamwork that resulted in record serviceability of greater than 99% in 2H06 and 2007 while achieving all quarter end revenue chases.•Motivated and guided organization and achieved 98% retention rate in a “red hot” labor market.•Transferred IBM Burlington Leo/Neptune wafer mission to Amkor flawlessly, satisfying cost initiatives.IBM, PTE. LTD. Singapore 2003 – 2004Managed 80K square foot electronic module test facility with headcount of 280. Conducted presentations and interactions with perspective buyers for Singapore site.•Developed communication processes and teamwork that improved client serviceability to record 99.49%.•Guided organization to all time best quality record of 1,760 DPPM while shipping 72M modules.•Exceeded every P & L measurement and had banner year of $400M+ revenues.•Facilitated all discussions with 5 perspective buyers in Asia and worked closely with New York legal team as part of the decision making process that resulted in selecting final contract manufacturer.•Spent three months leading team through transformation from IBM to Amkor with zero skills lost and zero supply chain interruptions.

Managed a 212K square foot high volume, low mix pcba in Beijing and a 105K square foot low volume, high mix printed circuit board operation in Shenzhen, China with a total headcount of 1,634. Implemented quality processes and culture that reduced the defect level from 10,200 DPPM to 1,870 DPPM. Created a serviceability model that improved our customer satisfaction from Nokia's worst pcba supplier to their best in nine months.

Managed 60K square foot medium volume, high mix printed circuit board operation with a headcount of 520. Improved processes using Lean manufacturing techniques.•Generated $508M in revenue while meeting the $91M budget.•Developed customer relationship from zero to $250M revenue through communication, quality and delivery.•Successfully converted 9 surface mount lines from Panasonic to Fuji while maintaining customer satisfaction greater than 90%.•Established Kaizen Blitz team that significantly improved processes earning team trip to Chicago and winning the bronze award for quality at the National AQP Finals.