Raymond Khoo Email & Phone Number

Singapore

J.P. Morgan Payments Technology

Singapore, Singapore

Singapore

Incident Manager • Manage and drive incident calls, facilitating calls to resolve incidents and resume business back to operation• Facing off enterprise Risk team, to provide information on high severity incidents to alert MAS of regulatory breach due to the incidents• Keeping senior management aware and updated of high severity incidents that pose risk of financial loss and regulatory breach• Preparing Risk deck for bi weekly senior management meeting highlighting high severity… Show more Incident Manager • Manage and drive incident calls, facilitating calls to resolve incidents and resume business back to operation• Facing off enterprise Risk team, to provide information on high severity incidents to alert MAS of regulatory breach due to the incidents• Keeping senior management aware and updated of high severity incidents that pose risk of financial loss and regulatory breach• Preparing Risk deck for bi weekly senior management meeting highlighting high severity incidents that occurred in past weeks• Incident trending on tickets to identify repeated issues and working with application support/governance teams to drive down tickets which are avoidable. E.g. Repeated disk space alerts due to poor maintenance of disk space arising from no housekeeping of application logs• Meeting with IBM vendor weekly to look at operational issues that call for improvement. E.g. Newly on boarded emerging countries applications are not handled in timely manner due to ambiguity in escalation matrix Problem Manager• Drive Root Cause Analysis (RCA) meetings to find out root cause of incidents and assigning ownership of ticket.• The post mortem includes finding out the owner of incident and ensuring that proper follow up actions and preventive measures are discussed. Action items are tracked and followed to ensure proper closure to prevent similar occurrence of same incidents in future • Governing the Problem management process, ensuring that follow preventive actions are duly completed. Show less

Singapore

• Risk generation responsibilities have been expanded across all asset classes within the Risk & Analytics group. This is extended to include FX and Commodities classes’ Risk and PnL generation and reporting. • Ensure that critical in house risk systems like Beowulf - for adhoc risk runs that provide intra-day risk metrics on portfolios’ and BarxFlowrisk - that provide updated portfolios’ risk exposure and PnL are up and running without glitches before Start of Day so that Front… Show more • Risk generation responsibilities have been expanded across all asset classes within the Risk & Analytics group. This is extended to include FX and Commodities classes’ Risk and PnL generation and reporting. • Ensure that critical in house risk systems like Beowulf - for adhoc risk runs that provide intra-day risk metrics on portfolios’ and BarxFlowrisk - that provide updated portfolios’ risk exposure and PnL are up and running without glitches before Start of Day so that Front Office(Traders) have uninterrupted access providing up to date information on hand to facilitate their trading decisions. For the following products: FX Cash, FX Derivatives, FX Exotics, Oil & gas, precious metals• Manage end-of-day batches and ensure all failures are taken care of so that downstream feeds are delivered within SLA; also ensuring that trading desks have up to date information on their risk exposure and Books Profit and Loss (PnL) as an overall. Show less

Singapore

• Support Trade Booking, Life cycling, Risk and PnL for Vanilla Rates Options, Structured Rates and Emerging Markets Structured Rates• Work with Traders and middle office to address trade booking issues; e.g. new model to be set up within trade booking system to support new instrument/trade type or trade failures arising from invalid market data used• Resolve trade booking related issues before end of day so that traders are able to view their asset class Flash PnL… Show more • Support Trade Booking, Life cycling, Risk and PnL for Vanilla Rates Options, Structured Rates and Emerging Markets Structured Rates• Work with Traders and middle office to address trade booking issues; e.g. new model to be set up within trade booking system to support new instrument/trade type or trade failures arising from invalid market data used• Resolve trade booking related issues before end of day so that traders are able to view their asset class Flash PnL figures• Help MO identify trades failures, examples of such which require IT assistance, missing market data. Upon reaching out to relevant IT teams to save down missing curves, vol surfaces or rates, the earlier failed trades are re-run after the missing market data are saved down so as to provide a more reflective view of previous EOD risk exposure and PV figures• Manage end-of-day batches and ensure all failures are taken care of so that downstream feeds are delivered within SLA; work closely with other internal teams (Pricing, Middleware, Infrastructure, Operations) to resolve end-of-day batch or business data issues• Deploy new enhancements to current risk generation systems, new reports requested by traders and MO to support on-going business needs• Work with BTB in prioritising bug fixes via Jira and actively managing the production issues to ensure production issues are adequately resolved within quickest time frame based on priority and resources available at BTB end Show less

Singapore

• Work with a team of RTB colleagues to manage Barclays Capital suite of Compliance applications for Barclays Capital Compliance team stakeholders to fulfil its regulatory and reporting obligations daily.• Maintain a highly critical system that highlights single high volume or high value transactions that breach alert limit so that Compliance business team are alerted to such activities, thereby triggering an investigation.• Work with Build the Bank (BTB) team to promptly… Show more • Work with a team of RTB colleagues to manage Barclays Capital suite of Compliance applications for Barclays Capital Compliance team stakeholders to fulfil its regulatory and reporting obligations daily.• Maintain a highly critical system that highlights single high volume or high value transactions that breach alert limit so that Compliance business team are alerted to such activities, thereby triggering an investigation.• Work with Build the Bank (BTB) team to promptly resolve Major Incidents; minimise any disruption to business so that business can go back to BAU mode.• Prepare and execute BCM test plans with infrastructure teams for Compliance applications to ensure that the BCM environment is up to date; this activity helps the compliance applications to be better DR geared in the event of a disaster if the BCM environment is invoked. Show less

• Minimize impact of change related incidents with prompt follow up with relevant teams, putting in short term workarounds to avoid similar incidents for next business day and working with Change the Bank teams for long term solutions.• Carry out in-depth study of existing day end batches to identify, plan and implement improvements for earlier batches’ uptime such that in the event of day end failures, there will be sufficient buffer to cater for this and uptime service level agreement… Show more • Minimize impact of change related incidents with prompt follow up with relevant teams, putting in short term workarounds to avoid similar incidents for next business day and working with Change the Bank teams for long term solutions.• Carry out in-depth study of existing day end batches to identify, plan and implement improvements for earlier batches’ uptime such that in the event of day end failures, there will be sufficient buffer to cater for this and uptime service level agreement is unaffected; business can proceed as usual.• Work with infrastructure team to track existing disk storage utilisation and plan for yearly disk storage forecast to ensure that there’s adequate disk space.• Co-ordinate, plan and liaise with Wealth Management and Investment Bank Run the Bank (RTB) teams for timely completion of User Acceptance tests (UAT). Provide support to resolution of issues between inter teams ensuring no slippage of time lines.• Liaise with Wealth Management deployment team to deploy changes to production in an orderly manner; perform post deployment checks to ensure that changes are deployed correctly.• Set up Run the Bank (RTB) knowledge base to track commonly occurring issues to share with Run the Bank (RTB) Level 1 team so that the Level 1 team are able to resolve these issues confidently and promptly without the need to turn to Level 3 RTB for help. Show less

Singapore

• Responsible for successful completion of End of Day and End of Month batch jobs providing reliable, on-time data and regional applications’ support in 24X6 Wealth Management banking environment.• Worked closely with Hong Kong Applications’ Development teams, Business Control users and Switzerland IT teams to address data issues, thereby ensuring high data integrity. Performing data recovery in the event of batch jobs’ failures. • Facilitated User Acceptance/Systems Integration… Show more • Responsible for successful completion of End of Day and End of Month batch jobs providing reliable, on-time data and regional applications’ support in 24X6 Wealth Management banking environment.• Worked closely with Hong Kong Applications’ Development teams, Business Control users and Switzerland IT teams to address data issues, thereby ensuring high data integrity. Performing data recovery in the event of batch jobs’ failures. • Facilitated User Acceptance/Systems Integration Test by setting up user acceptance test (UAT) environments for applications upgrade and testing. Provide support to bank operation users for in-house banking applications.• Prepare incident reports and root cause analysis for day end batches failures for weekly incidents reporting. Show less

• Gather, define, document and translate users’/business requirements like yield, uptime issues into technical requirements. Deliver the solutions to these needs in projects, managing these projects and working with team members and with business partners. Facilitate status meetings and status reporting on these projects. • Determine customer objectives, analyzed current processes, develop and integrate information technology for users’/business to better monitor production performance;… Show more • Gather, define, document and translate users’/business requirements like yield, uptime issues into technical requirements. Deliver the solutions to these needs in projects, managing these projects and working with team members and with business partners. Facilitate status meetings and status reporting on these projects. • Determine customer objectives, analyzed current processes, develop and integrate information technology for users’/business to better monitor production performance; thereby leading to production and supply chain operation improvements. Implemented performance measures, presented project presentations to management. • Create database triggers and routines (stored procedures) and ASP scripts for data uploading. Create Data Transformation jobs (ETL) in INFORMATICA and in SQL Enterprise Server environment. Design and developed test cases.• Work closely with American counterparts to set up data infrastructure and transfer manufacturing line from Corvallis (U.S.) to Singapore. Coordinate document and data transfers between 2 countries’ sites. Show less

Singapore

Singapore

Bachelor Of Commerce In Information Technology, Information Technology

Education record