Ray Robbins Email & Phone Number

Grayson, Ga, Us

Greater Atlanta Area

Executed and handled all facets of programs and project management methodology and techniques throughout the project life cycle. Developed and managed program launch schedules.Supervised Project Managers to maintain program timeline of program launch and manage project schedule, identify risk and clearly communicate them to the project stakeholders.Conducted meetings with customers and provided program milestones by coordinating a cross-functional team including but not limited to Customer Service, Operations Center, Technical Recruiting, Training, Logistics, Finance and Quality.Supported all business objectives of the company by aligning program management activities with the organizational goals and objectives.Developed customer relationships and understanding of expectations.Participated in customer strategic discussions to aid in project movement and issue resolution.Developed program status reports and report status to leadership (Project Lifecycle Management, Customer On-Boarding, Service Ticket and New Services Report.)Supported and complied with all company policies, procedures, and standards through compliance, improvement, and preventative measures.Aligned the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager.Provided continuous improvement on all business and technology documented processes.Managed the entire product/services line life cycle from strategic planning to tactical activities Proactively researched, analyze and assess the enterprise IT services market, adjacent markets for growth, market pricing and competitive landscape. Specified market requirements for current and future products/services by conducting market research supported by sales, customers and non-customer’s feedback. Salesforce experience includes building reports and service ticket screen development.

Greater Atlanta Area

Managed and maintained project management tool in the Connectwise Professional Services Automation application.Built multiple project templates for use in project management system.Built site survey templates for use in pre-sales and implementation documentation.Experienced with SharePoint and Web Builder (GoDaddy) Development.Proficient in Microsoft applications including: Word, Excel, PowerPoint, Access, Publisher, Visio, Project.Install and update desktop/laptop computer systems hardware (hard drive, memory, power supply, etc.)Install and update software products on personal computers (Window, Microsoft, other products)Organizing, planning, marketing and promoting fundraising events including budgeting, contract negotiating and fundraising activities.

Gwinnett County, Ga

Achieved CDL license and safety certification after 2 months of extensive bus driver training.Manage and safely transport students to and from school on a daily basis, provide safe transportation for different educational activities, manage student behavior and intervention with parents, and represent the school system in a professional manner.Supervise and manage students during all bus routes.Ensure safe loading and unloading of students.Maintain student's safety and make sure all equipment is secure. Oversee student behavior management. Monitor and maintain bus operation using pre-trip and post-trip documentation.

Hartford, Connecticut Area

Provided the overall leadership for the DBA/Infrastructure systems planning, systems analysis and project management with a budget of $4M+ a year.Infrastructure management included overseeing our Banking and Treasury, PeopleSoft Financials and Human Resource, training, overall security for both systems and physical building security measures (Employee/Vendor badges, Video / DVR and Parking.) Included implementing AGILE methodology to assist in the managing and support of all infrastructure projects.Researched and implemented the effort to reclaim outsourcing efforts from IBM creating a savings of $500K a year. Implemented ITIL best practices to align with the organizations goal of excellent customer service and business alignment.Worked on the development and implementation of the CITS Software Development Lifecycle (SDLC) process.Participated and led security compliance efforts (PCI, SOX) including documenting all processes.Responsible for the development of the company’s workforce strategy by exploring different job types and requirements to the Database Management requirement family. This work helped reduced the number of job titles and descriptions so that there would be a clearer career path for staff members.Selected to lead the re-structuring and cost-optimization of the corporate database team. Within one year successfully restructured team, enhanced department processes, supporting systems and customer service.

Hartford, Connecticut Area

Managed the career and performance management of a team of application development managers, application developers and contracted consultants of technology department supporting new development and enhancements. Accountable for recruiting, interviewing, hiring, performance management of staff members including identifying training and development opportunities.Responsible for the IT organization’s resource management including needs analysis, project management planning and capacity planning. Ensured that organizational change management activities related to the implementation of software development lifecycle (SDLC), project process and governance were driven across the 40 person resource team.

Hartford, Connecticut Area

Directed a team of 20 insurance analysts, application developers and quality control analysts supporting new product development or complex product enhancements. Project manager for complex product enhancement. Facilitated customer requirements phase, identified resource needs, constraints and risk, and defined customer delivery date. Implemented software development lifecycle (SDLC) methodology that increased customer software delivery by 20%.

Hartford, Connecticut Area

Led, planned, implemented and directed the development, operations and maintenance of the Foundation Services Department and Messaging Services, which support business segments within the company. Provided the overall leadership for the foundation and messaging information systems planning, systems analysis, project management and coordination between the Systems Team and company departments and customers with a budget of $10+ million a year.Assisted in defining and facilitating appropriate policies, standards, budgeting plans, and controls for UHT information systems including HIPPA requirements. Responsible for the sizing and purchasing of server equipment dedicated for our use of IBM MQSeries products.Implemented new metric accountability reducing mean time to repair by 40% and reducing operational maintenance by 50% Relocated to Edina, MN, Greenville, SC and Hartford, CT during my tenure.