Raymond Zeng Email & Phone Number

United States

Dallas, Texas, United States

• Led design, implementation of ServiceNow ITSM service catalog to manage 800k+ physical/virtual servers• Integrated on-prem endpoint to Integration Hub Data Stream, mirroring 90-180k daily HTTP requests• Built server ingestion flows using Flow Designer, Integration Hub, tested end-to-end with Automated Test Framework (ATF)

• Built and maintained systems on Salesforce and ServiceNow platforms using JavaScript, Apex, and SQL• Co-founded personal finance employee group, hosting events with attendance up to 400+ participants• Conducted over 17 technical interviews for incoming software engineer interns and new grads• Built system to automate employee PTO notifications in Microsoft Power Fx, potential savings of $210,000+/year• Reduced runtime of automated tests by 92% by removing extraneous database I/O operationsWorked on a project for the Networks and Shared Platforms - Software Delivery team, revitalizing internal tooling to improve company velocity.Beyond my business work, I was a member of an exploratory committee focusing on bringing personal finance to TDP participants, as well as a part of the technical interviewing team for the 2023-2024 hiring season.

Riverside, California, United States

• Lead multidisciplinary team of 5 CS and public policy students on project in collaboration with UC Riverside• Reduced operating costs of running ML model by 90% as measured in GCP Billing Dashboard by implementingGoogle Cloud Function to scale compute engine instance• Improved data analysis pipeline by integrating existing tools with LLMs such as Google PaLM and GPT-4Technical lead for an ongoing project for AllSides, a website with over 10M+ monthly visitors, for a new to-be-announced section of their website. Responsible for laying the foundation of the project pipeline from data collection to export over Google Cloud Platform, including writing Python code to execute ML models on the cloud. Pivoted successfully to working on utilizing bleeding-edge LLMs such as GPT-4 and Google PaLM to summarize arguments from various sources of information.Became a subject matter expert for the team in all things Google Cloud with a focus on products critical to business operations, including BigQuery (migrated to after considering tradeoffs with CloudSQL), Google Cloud Run/Functions, and Google Compute Engine.Done in collaboration with UC Riverside School of Public Policy and UC Riverside Bourns College of Engineering.

• Overhauled user experience on large screens by writing custom components with Jetpack Compose• Produced 2-panel list for tablets/foldables, connected to navigation graph and MVI client business logic• Split monolithic application into 3 individual Docker containers containing PostgreSQL, API and PGAdmin• Created Ktor + Exposed ORM backend with MVC pattern, wrote REST endpoints for getting, setting recipe data• Decreased average GET request response times by 89.28% by leveraging HikariCP• Wrote unit tests in JUnit/Kotlin Test to reach >80% outcome coverage on API endpoints• Reduced time to create new microservice from 10 minutes to <1 second by writing automation scriptI joined the team as the Android app was starting to take shape and work was beginning on other parts of the application. Although originally assigned to mobile development, I took the initiative to learn backend technologies and eventually take part in designing the architecture of our backend, then implementing it with cutting-edge Kotlin libraries.

Riverside, California, United States

• Graded, provided feedback on 100+ final exams on Dynamic Programming, Divide & Conquer, and Greedy algorithms• Advised students with labs and projects involving SOLID, software design patterns and unit testing/CI

• Maintained, built features for HIPPA-compliant AI chat bot, providing services through 19+ healthcare companies• Extended customer data dashboard to include names and phone numbers with TypeScript, RxJS, Angular, and MySQL• Produced REST API endpoints in Java/Play Framework, dashboard in Angular for admins to view/edit bot responses• Reduced user API response size on GET requests by 20% by removing duplicate entries from memcached store

• Designed system using raytracing and camera CFrames to prevent hitscan weapons from firing through walls• Contributed to 800k+ play sessions and 1k+ peak concurrent players through bugfixes and new content

• Reduced frame rendering time by 50% as measured by in-game microprofiling by optimizing expensive world objects• Rewrote existing backend code to follow SOLID principles

• Authored 3 chapters regarding Lua, game development, and game design in the Roblox metaverse• Scored 4.4/5 stars and top-100 in multiple categories on Amazon by delivering effective learning experience

Master Of Science - Ms, Computer Science

Bachelor'S Degree, Computer Science, Magna Cum Laude