Rayna Stewart Email & Phone Number

Facilitate and maintain relationships with vendors/partners Assist in negotiating contracts Create service level standards for vendors Initiate risk mitigation/corrective plans Analyze business and financial results to support the operations organization.Set goals and strategic direction for the department, ensuring alignment with broader business goals and vision.Stay on top of industry and competitive trends, leverage customer insights, and execute at both a tactical and strategic level.Drive continuous, provable improvements and efficiencies based on data.Collaborate with stakeholders to present findings Review vendor invoices if billing is appropriate based on terms of the contract.Audit regularly to ensure standard operating procedures are being followed.Evaluate products and services to continually drive quality of customer experience.Plan and/or implement training for team member/ vendor relationship management activities.Serve as initial point of contact for new and existing vendors.Analyze performance metrics to maintain Rocket standards.Develop and implement action plans based on deep-dive analysis of vendor metrics.

Coordinate with vendors to collect performance scorecard dataCreate monthly scorecards to support vendor performance reviewsFacilitate performance review meetings with both internal business stakeholders and vendor contacts Generate and follow up on performance improvement plans to ensure remediation of issues identifiedCollaborate with key stakeholders on all relevant vendor activities to ensure value is being optimizedAssist team members on ad-hoc basis to remediate sub-par vendor performance

Produced monthly metrics tracking accuracy of broker import dataPublished, maintained, and notified brokers of business rule revisions/process changesConducted various monthly audits of 30K import entries for compliance with U.S. Customs regulationsCreated reports via US Customs ACE PortalCreated monthly metrics tracking broker error trends to identify training opportunities Ensured submission of post summary corrections of identified broker errorsMonitored client risks and critical issues via monthly on-site broker action register meetingsInitiated and monitored corrective/preventative action of recurring compliance failuresEstablished and published desk level work instructions for new processesLed internal and external key performance indicator meetingsAnalyzed import data for applicable free trade agreement duty avoidance Solicited suppliers to obtain certificates of origin to validate free trade agreementsConducted root cause analysis

Oversaw day-to-day function of the facilities business office.Supervised staff of ten. Managed contracts, contractors, and projectsManaged procurement processesProvided support for budget forecastingManaged facility rental billing and payments Initiated and monitored maintenance requests through completion Processed weekly payroll and Monitored and tracked utility trends. Oversaw and maintained multi-unit telephone systemMet with community leaders to coordinate event logistics

Processed and maintained vendor W-9 and 1099 forms and employee expense report reimbursementsReconciled and processed payment of corporate credit card Produced weekly check runs and maintained various reports Managed reconciliations of account statements daily Led processing of monthly accruals Provided support documents for audits

Initiated payment of custom blind orders Processed credit chargebacks Reconciled account statements Produced monthly check runs