Rayne Macgeorge Email & Phone Number

Portland, Oregon Area

• Project list includes Virtualization of Datacenters, Server and Storage Migration, Datacenter Build-out/Relocation, Security Health Check & GAP Analysis, and Software installation/Upgrades for our clients. • Work closely with teams of Account Managers, Engineers and Solutions Architects to provide strategy for planning engagements, executing and delivering on scope, provide all stakeholders updates on project status,. All project endeavors are monitored from Initiate to Close. • All project progress is tracked, along with any potential risk and/or changes to the scope, time or cost. Stakeholder communication • Developed relationships with key customers, allowing for better future service opportunities • Delivering over $500,000 per year, in revenue-generating service engagements

Portland, Or

Principal at Oakleaf ConsultingProject management, UX Producer, process evaluation, deliverables coordination, Creative/Interactive/Web Design projects, IT and other Help Desk support systems. Internal systems management and restructuring. As a project manager my approach is one of support for my team. I’m there to help set expectations of deliverables setup and assign all tasks, track progress throughout the life of the project. I also ensure that communication flows between groups, and that everyone involved is kept aware. I have both hiring experience as well as managing new hires (or teams), providing training as well in company process. Some of my clients include:Experience Lab, LLC; Pearson Education : Catch.com:, UCSF, National HIV/AIDS Clinicians' Consultation Center

San Francisco Bay Area

Project Manager, working with IT department, setting standards and policies, writing documentation as well as managing several key infrastructure projects. * Contractor managing a variety of internal projects. Projects included revising IT strategy and policy, network and system upgrades in the IT department, and managing project for setup of SaaS HR systems. Projects included PBX, wireless and wired network upgrades along with email and calendar system upgrades. * Hired and trained help desk personnel. * Responsible for project timelines, resource and personnel allocation, scheduling and communication to all project stakeholders. This included budgetary or time constraints, gaining approvals, and any necessary work order changes made to the project scope. * QA for all projects, documentation, troubleshooting and process steps for IT department.* Managed help desk personnel. Directing and prioritizing daily activity, ensuring tickets resolved to customer satisfaction. Scheduled and facilitated weekly team meetings, along with weekly 1:1 discussions with direct reports. * Established and maintained extensive vendor relations for mobile devices, external internet, procurement of hardware, software and repair of systems. Managed relations with external contractors brought in to work on infrastructure projects.* Google Migration: Directed the mail migration of existing user base from in-house system to Google Apps for business, created documentation, provided training for new products and work-flow.Interface with company-wide departments on implementing security procedures and processes then worked to implement so that network and user-based information met company standards.* Planned, documented, and organized backup and disaster mitigation procedures. * Establish and maintained documentation on all IT-related systems, process and determine best practices for on-boarding, system triage and help desk procedures.

- Provide end-user support for company, along with training for both Mac and PC platforms and apps (250+), training provided in-person, online chat or web-training sessions and presentations.- Took initiative to develop and implement security policies and procedures for my IT department. Collaborated with both Legal and HR departments to ensure IT retention policies were in compliance. - Primary Google Apps Administrator for our domain. Calendar, Email, Documents, Support. Migrated users from “home-grown” email and document solution to GApps. Provided training and end-user support as well as troubleshooting for any and all issues. - Manage software, hardware tracking and distribution and provide maintenance for both Mac and PC based systems. - Using system image tools and software created Mac and PC images for use in efficient deployment of hardware to users. - Created and maintain all IT group online documentation, for policies, procedures, and self-help setup process for internal customers. Provide network setup and support. - Maintain ongoing vendor relations, through regularly held meetings, and collaborate on new ideas and services. Vendors worked with: Google Apps, Ltech, Mindshift, Apple, Dell, HP, CDW

- Founded a landscape design, garden and education company: working on landscape design projects, and ongoing, high-end garden maintenance. Specialized in California natives, Permaculture and drought tolerant techniques along with education of clients regarding sustainability and eco-system maintenance. - Provided IT support on an ongoing basis for clients who discovered I was also an IT geek. There my focus was on desktop systems, technical education, network (wired and wireless) and printer setup, maintained large digital photo library. Helped solidify “best practices” and policies- Provided extensive research help for the book “Edible Landscaping”.

- Manager for Enterprise Systems Engineering with a Solutions focus working with E-Commerce customers. Responsible for hiring and training of engineers, configuring monitoring tools as well as process and policies. Our team monitored web services as well as became a remote fail-over center for our main office on the east coast for 24/7 coverage during emergencies.- Transitioned and managed a team of seven Engineers and Analysts, projects, reports, documentation and customer audits. Worked closely with QA on all systems.- Provided content for Service Level Agreements on key issues such as team focus, training and fail-over procedures.

- Migrated 400 uses from Novel to Windows,- System admin for startup, managing user accounts, Microsoft Exchange server, PBX systems. Implemented help-desk ticketing and backup systems- Created/maintained company intra-net for facilitating better IT ticket management.- Systems Engineer and Administrator for several facilities Oversaw multiple facets of many startup and technology companies.- Responsible for software license and server management and have worked with vendors on both product specification and acquisition.

Accounts Receivable and Special Projects -- Developed and maintained daily operations of computerized office systems.Created and maintained effective accounts receivable system. Retail Account Manager for new accounts, scheduled full time employees, client contacts an integral part of responsibilities. Supported End-Users primarily in Windows applications with setup and networking issues.

Education record

A Variety Of Courses, Telecommunications, Information Systems; Music Theory And Application

Education record