Rayner Tai Email & Phone Number

An internal consulting role responsible for the development, research, design and delivery of key learning and development initiatives and programs to improve the overall capability, performance and delivery of value for the HESTA workforce. As part of this role, my key responsibilities include:- active engagement and management of internal HESTA stakeholders to provide guidance, advice and coaching across a broad range of functions to facilitate leading edge people management practices for the business- design and delivery of effective, engaging learning programs targeting individuals contributors to senior leaders- development of strategic talent management initiatives to drive our employee value proposition- ongoing project management of programs and initiatives

Melbourne, Australia

A project management role responsible for the development of major rail infrastructure projects within the Level Crossings Removal Project (LXRP) portfolio. My key responsibilities included:- Developing and managing the operational and technical requirements of key LXRP projects- Engage and build strong relationships and agreement between internal and external stakeholders with conflicting priorities- Plan and manage a program of work in order to effectively meet project objectives and timelinesKey achievements include the development of:- Pakenham LXRP (North West Program Alliance) - Removal of McGregor Rd, Main St, & Racecourse Rd and the addition of Pakenham East Station ($844m package)- Hurstbridge Line Upgrade (Southern Program Alliance) - Track duplication and the upgrade of Montmorency and Greensborough Station ($530m package)- Clyde Road LXRP (Metropolitan Roads Program Alliance) - Removal of Clyde Rd and Berwick Station precinct upgrade ($160m package)

An organisational development role responsible for the design and delivery of talent management, leadership development, talent development, assessment and recruitment. Key responsibilities included:• Development and implementation of the Signature Leadership Program, a high potential leadership program; finalist for the AHRI Rob Goffee Leadership Development Award and the APS Workplace Excellence Awards for Leadership Development and Coaching• Design and delivery of leadership and talent development initiatives across front-line, mid-level and senior employees• Development and assessment centre design, psychometric assessments, 360 feedback, and program design and facilitation• Talent Mapping and succession planning• Behavioural Competency Framework development and roll out• Provision of career development support for employees including design of resources, coaching and career interest assessments

Melbourne, Australia

As part of a professional placement, I reported both to the Oceania High Potential Learning Manager and the Oceania D&I Manager. Key deliverables of my role here include the development of a D&I scorecard through the identification of key metrics; creation of a careers guide for senior managers to assist in career progressions; reviewing and reporting research on best practice in the high potential and diversity space and developing a structured communications process to further engage high potential employees.

Partnered with the Talent Acquisition Team in developing and implementing a talent management framework. Project scope consisted primarily of the identification of key behavioural competencies that underpin performance across a range of different roles at MTM. Key responsibilities of my role in this project includes the facilitating of focus groups across the business, project management activities, stakeholder engagement as well as data capture and analysis. As part of my role at MTM, I also worked closely with the Talent Team in conducting bulk recruitment, phone screening, interviews as well as being involved in the organisation and delivery of assessment centres.

As part of a professional placement, my key responsibilities include:•Assisted in activities associated with running a consultancy which include administration work, research and client contact.•Liaised with organisations and clients in order to organise meetings/assessments.•Prepared a recruitment skills package for a large facilities management company.•Worked on two major projects: (1) Conducted and analysed the results of an internal satisfaction survey at a large utilities company. (2) Managed an employee engagement survey at a national pharmaceutical group.

Virgin Mobile Eastland

Key Responsibilities • Facilitating my team in the delivery of excellent customer service through performance reviews and leading by example• Meeting and exceeding monthly sales targets and KPIs• Provided mid-level technical support for mobile phone repairs and issues• Fostering a competitive and positive environment therefore allowing staff to perform at their peak • Provide sales and systems training for new staff members• Ensuring that all contracts are legally compliant, and in accordance with Virgin policy• Assisting the manager in creating action and improvement plans in order to meet performance targets • Effectively managing stock and merchandising, as well as resolving any variance issues

Virgin Mobile The Glen

Key Responsibilities • Providing a high standard of customer service and appropriate customer solutions• Engaging and building rapport with customers • Exceeding monthly sales KPIs, being consistently ranked among the top salespeople in Victoria• Provided technical support on mobile phone issues and repairs

Melbourne, Australia

Key Responsibilities • Worked as an outbound consultant, cold calling and signing up new customers• Possessing extensive knowledge about the products and services that Red Energy provides• Promoting electricity and gas plans to prospective residential and business clients• Meeting sales KPIs and incentive targets

Master'S Degree Of Industrial/Organisational Psychology

Graduate Diploma, Psychology, High Distinction

Bachelor Of Science (Bs), Psychology, High Distinction

Education record