Ray Hernandez Email & Phone Number

Vienna, Va, Us

Baltimore, Maryland, Us

Develop and execute the product vision, strategy, and approach for CSMS that aligns with the DHS Child Support Administration, MD THINK, and the State’s goals. Directs and oversees the IT team which operates the Child Support Management System for Maintenance and Operations and provides strong customer service to both internal and external customers that meets or exceeds the standards set by the Department. Ensures all interfaces are working accurately and timely, monitoring daily and reporting issues immediately to the Executive Director of the Child Support Administration (CSA) and elevating within MD THINK for resolution.Directs and oversees various special projects, initiatives, systems training, and programs to ensure CSMS meets the needs of the service population and improves IT systems, processes, and procedures to positively increase performanceEnsures that Federal and State initiatives as approved by the Executive Director of the Child Support Administration are provided the necessary IT Development and Operations support with the Federal Department of Health and Human Services, Administration for Children and Families, Office of Child Support Services to ensure the Maryland child support program meets all federally mandated regulations; system certification requirements; and performs other duties as necessary to meet federal performance goalsSupervise, Guide and assign work to IT Directors/Managers of Child Support who in turn guide programmers, designers, technologists, technicians, and other engineering personnel related to the CSMS and IT system(s) for CSALead and oversee IT staffing, recruitment, engagement with IT Staff for Child Support, grow leads and liaison with the Executive Director and staff of the Child Support Administration for escalations.

Washington, Dc, Us

· Maintain focus on the key value-streams of product features while solving day-to-day problems with ease as you seamlessly shift perspectives from the strategic to tactical levels to keep the product and your team on track.· Identify and validate product solutions that accelerate ARC’s goals, enable scale, and create a world-class user experience.· Work backwards from the customers to quantify end-user feedback/workflows, internal expert insights, existing product test data, and industry research. Leverage this feedback through the entire product lifecycle from concept inception to initial release, to maintenance.· Define key product performance indicators, measure success, and ensure company leadership is aware of product status and needs.· Collaborate with engineering and business stakeholders to develop clear outcomes for the defense sector portfolio.· Monitor and manage changes from the marketspace, customers and R&D discoveries by leading an agile process that helps prioritize parallel development goals and ensures rapid development.· Self-driven to seek out and learn more about state-of-the-art technologies in target market segments and translate how they might improve upon ARC product features and value-streams to our target customers.· Take pride in helping establish ARC as an industry leader that advances the strategic needs of our defense sector modernization goals by making an impact on the safety and efficacy of our fellow Americans.

Chicago, Illinois, Us

Own the company product management function• Assess current PM capabilities, define the structure of the group, and improve product management processes.• Serve as the thought leader for and own multiple product lines generating over $25M in revenue, with ~50% YOY growth.• Proven ability to successfully launch new products into a new category.• Identify scalable market opportunities which leverage NowSecure’s existing competitive advantages - intellectual property, successful services track record and deep customer relationships.• Identify and clearly communicate key performance metrics -implement processes for measuring success.• Drive product delivery through close collaboration with peers.• Regularly meet with customers to understand product feedback and gain insight into potential use cases.• Drive communication of market feedback to engineering regarding product features, functionality, and enhancements.

Washington, Dc, Us

Chosen from a highly competitive pool of applicants to participate in the FedTech Startup Studio. Collaborated with team and implemented lean startup methodologies to validate business model for cutting edge technology from national labs.

Falls Church, Va, Us

Takes ownership of the strategy, transformation and product management of the next generation mobile experience at Northrop Grumman. Pull best practices from industry and strategic insert breakthrough technology to change the way the corporation works in the future. This successful leader will have proven experience building mobile strategies for large enterprises, mobile application development, mobile infrastructure and integration with SaaS and Cloud. Additionally, this self-starter, with strong executive presence, must be able to function in a fast pace agile environment and be able to adapt as innovations occurs.Responsibilities include:-Directs a team of technologist and developers responsible for mobile infrastructure, applications development and design and corporate collaboration platforms.-Evaluates current technologies and deliver applications meeting the latest standards.-Develops and maintains the enterprise strategy for mobility and mobile platforms:

Nashville, Tennessee, Us

Served as the Head of Product for ServiceBench, the leader in field service management software. ServiceBench provides a cloud-based software platform that provides a 360-degree view of a service event, connecting the people who manufacture, sell, service and warrant products to their consumers and the networks of companies that provide parts, service and install the product. This role encompassed outbound and inbound communications, customer acquisition, on-boarding experiences, point of need experiences and ongoing retention. Also responsible for executing Asurion's broader lean-product development transformation and for building a talented product organization of product managers, designers and developers that uses lean product development principles to drive velocity of innovation.

Washington, District Of Columbia, Us

Serve as the point person within the Advisory Board Integration Management Office, coordinating efforts with multiple stakeholders. He will be reporting to the SVP Corporate Strategy, who has overall responsibility for the integration effort and who is looking for this person to take on a clear role directing the day-to-day efforts and be the SVP's "right-hand man". He will need to engage:• Direct team members – need to be a player-coach and take responsibility for the progress made across the team. He will also identify and triage efforts where possible, ensuring consistent progress and avoiding duplication of work. While he will not manage this individual from an external company, he should be able to clearly articulate the game plan and actions for the ABC team and lay out how efforts can complement each other. • Other internal staff – will work across a number of key staff members to engage on items ranging from internal communications to organizational design. He will need to credibly and effectively drive the progress of these staff and politely but persistently engage them to drive progress. Other functions:• Take high-level guidance and set project direction for himself and for team members• Create, manage, and communicate the shared / outward-facing integration project plan to all team members• Every week, set personal and team priorities with clear measurable success criteria. He should use these objective measures as the basis for managing and communicating project pacing and status of the work plan up his management chain.• Create and manage deliverables and outputs as needed (e.g., internal communications content, example templates for teams to fill out)• At the beginning of each week, proactively highlight key interdependencies and risk areas and establish the escalation path

Washington, District Of Columbia, Us

Served as the Product Manager for a combined online scheduling solution paired with the #1 consumer healthcare website in US. -Worked on the team that has sold/launching $3+ million in revenue in its first year.-Partnered with the Executive Team and Strategy Lead to translate product vision into an executable roadmap for core product and potential expansion into adjacent areas.-Provided product demonstrations, sales materials, training documentation and presentations to employees, customers and prospects.-Met with prospective members on marketing visits and serve as the solution expert.-Owned the success against product KPIs created in concert with the business owners of the product.-Designed and produced market and competitor analysis.-Architected positioning and messaging for product in order to differentiate from competition.-Defined product vision based on feedback from end users, working team, and internal and external thought leaders.-Served as the product team subject matter expert for “Consumerism in Health Care”.

Waterloo, On, Ca

The Senior Director, Product Marketing is focused on market expansion for all products within Daegis’s product groups, corporate marketing of the companies, channel marketing to promote partners,and public relations with all stakeholders. Primary responsibilities include:-Develops the annual marketing plan and the strategies, tactics and resources necessary to achieve system and goals.-Provides leadership and/or supports the design, development, and implementation of products and service lines.-Oversees and provides direction to market and competitor analysis.-Provides leadership, direction and management of the market research function.-Creates an institutional and system-wide marketing reporting function that can track, measure and analyze performance.-Ensures all marketing communications are coordinated, support marketing plan objectives and are an effective expenditure of resources.-Provides input and support to the Company’s leadership in the development of joint ventures, affiliations and partnership arrangements.-Coordinates marketing efforts of resellers, including international resellers, with strategic plans and objectives.-Provides marketing skills and expertise to the Company by building, developing and managing a marketing team capable of carrying out the necessary marketing strategies and tactics.

Vyze (formerly NewComLink) is a venture backed emerging growth company which was established to serve an under-served segment of the Consumer and Business market. The company is transforming consumer finance with an innovative fin-tech platform that provides retailers with a range of payment products at point of sale, delivering increased revenue and customer loyalty. The role at Vyze (formerly NewComLink) include the following responsibilities: -Establish and define requirements for both new and existing products and contribute to the overall vision and direction of the NewComLink product portfolio.-Collaborate with numerous stakeholders in defining the product priorities within the product roadmap, balancing new capabilities, enhancements to existing features and defect fixes.-Identify long-term market/technology trends and develop plans to capitalize on these trends.-Maintain expert knowledge of competitive products’ strengths, weaknesses and capabilities.-Complete and maintain comprehensive product roadmaps based upon customer input, market analysis, business priorities and competitive intelligence.-Provide detailed guidance to engineering and QA resources, as well as functional and technical documentation to ensure the right product gets delivered with each release.

Austin, Texas, Us

-Defined business and market requirements for product features and enhancements-Translated corporate strategic vision into actionable product initiatives -Acted as Voice of the Customer and champion product innovation throughout the organization-Led cross-functional teams involved in development and commercialization of new products and features -Assisted in development & execution of product roadmap for mobile

Charlotte, Nc, Us

Mobile Strategy Manager-Define a Mobile Channel Strategy to meet financial goals to all stakeholders.-Monitor, evaluate, and interpret key trends in customer expectations, market size, mobile device design, and competitive developments.-Plan to create and refine current and future mobile capabilities and infrastructure.-Establish prioritized three-year roadmap of channel capabilities and communicate end-to-end business plans to senior management.-Champion and incubate new ideas for the mobile channel for internal and external customers.Mobile Solutions Design-Managed the $15MM Mobile Remote Deposits project that will expand deposit capabilities to smart phones via the mobile application.-Managed the $14MM Mobile Payments project that will allow customer to make contactless payment through their smart phone.-Managed the end-to-end design, build and launch of the Bank of America Mobile Banking Application for the Android Tablet in 2012.Payments Strategy-Created strategic program development, analyses and competitive outlook for payments (ACH, Check Image, Debit/Credit), transaction services and cross-enterprise Technology and Operations activities.-Developed a framework for domestic and international payment assessment for future consumer banking adoption.

Charlotte, Nc, Us

eCommerce: Payment Network Management (2010)-Analyzed data to determine pricing elements of payment network contracts-Analyzed information to determine efficiency in payment channelsSmall Business Banking: Marketing Segment Strategy (2009)-Monitor enterprise cross-sell/customer deepening initiatives, providing support on marketing/product related questions.-Develop product plans, marketing programs, and sales strategies to profitably grow the segment.Identify populations for the launch of a customer outbound marketing campaign to banking centers.Strategy: Product Pricing and Design (2008)-Designed Deposits strategy to transform UDAP strategy into Reg. DD and Reg. E compliance, working with Operations, Contact Centers, Finance, Analytics, and other departments.-Designed financial services to offer customers in place of lost options due to regulation.Managed a team of professionals from various departments within the bank (legal, risk, finance, technology).

SAP APO Consultant-Designed technical solution and configuring the SAP APO 3.1 software - PP/DS-Identified scope and managing deliverables, functional design, configuration, report building, instruction, and knowledge transfer.-Coordinated all phases of testing going forward through "Go-Live."Business Owner/Sole Proprietor-Managed client relationships for project work and sales relationships.-Managed profit and loss responsibilities for sole proprietorship (cost management, tax, accounting and legal decisions).-Managed project resources (employees and contractors) for delivery of software solutions.

-Worked with Technology group, serving the Manufacturing and Accounting groups with their technology solutions and fixes.-Designed technical solution and configured the SAP R/3 software - Production Planning and Materials Management modules.-Served as a subject matter expert for the inventory and fixed assets functions for the Sarbanes-Oxley project.

London, Gb

-Advised clients involved with recent mergers and acquisitions, defining and resolving the complex issues involved in integrating multiple business organizations, working closely in the logistics, distribution, accounts payable, accounts receivable, payroll, manufacturing, safety, and information technology areas. -Assisted in creating new company organizations and shared services organizations to handle centralized business functions.

Dublin 2, Ie

SAP APO Configuration Consultant (PP/DS)-Member of team that designed and configured the Production Scheduling solution.-Led the User Acceptance Testing for all chemical businesses leading to "Go-Live."-Applied expertise in supply chain planning systems and processes to guide project team in design activities.Knowledge Manager, Supply Chain Center of Excellence-Created repository for all supply chain projects across the consulting firm-Served as an instructor/technical support consultant for i2 Supply Chain Planner (v4.1.1) -Selected for the "Instructor Immersion" program for JD Edwards-Manufacturing module, working with the instructors at JD Edwards facilities across North America, primarily teaching students from other consulting firms. SAP Configuration Consultant (LIS)-Designed and configured the corporate manufacturing scorecard, a custom tool that combined various key performance indicators from the manufacturing, accounting, and inventory functions.

-Responsibilities involved trouble shooting the problems on the manufacturing lines (product improperly produced) at all Hydril facilities. -Served as team lead for manufacturing group during implementation of the JD Edwards ERP system

Bethesda, Md, Us

-Responsibilities included the investigation of manufactured components of the space station and its durability in an outer space environment. -Contributed to the research of the safety tests that were performed on these components and the viability of the product in various environments (weightlessness, impact, heat, cold).

Mba, General Management

Bs, Industrial Engineering