Raysa Otero Email & Phone Number

East Granby, Ct

Internal sales & follow up with T&M quoting generator repairs. Assist the AMS team, contract entry.

Springfield, Massachusetts Area

Graduations, Concerts, B-Day's, Baby Showers, Weddings, Corporate Events, Special Events"Events that fit yout Budget"

Responsible for restaurant daily operations, ensure that lunch/diners are served properly and in a timely manner. Investigate and resolve customers' complaints about food quality and service. Tally the cash and charge receipts received and balance them against the record of sales, securing them in a safe place. Responsible for locking up the establishment, checking that ovens, grills, and lights are off, and switching on alarm systems. Oversee the training of new employees and explain the establishment's policies and practices. Schedule work hours, making sure that enough workers are present to cover each shift.

Direct contact with tenants. Complaints, inspections, experience with property management systems (One-Site). Comply with HUD requirements, subsidized housing Section 8 properties. Organization skills, experience with Microsoft word and Excel.Create new leases, Annual recertification, Interim certifications, record changes in income; run EIV reports through HUD. Enterprise Income Verification. COS Certified Occupancy Specialist

Act as primary service contact for customer. Assisting with funds transfer, balance inquiry, overdrafts, overdraft protection, Reg E request, ACH disputes, stop payments, wire transfers and many other requests with demand deposit accounts. Review accounts negotiate overdraft courtesies; educate the customer of processes and product knowledge. Numerous recognitions from Quality Assurance, scored 95%-100% on every silent monitored call.

Act as primary service contact for customer. Provide technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency. Respond to telephone or electronic inquiries. Handle all service requests from customer within service standards. Monitor service activity, prepare service reports and troubleshoot technical problems. Use written sources of information, read reports, procedural documentation, and reference materials. Use non-verbal visual sources of information, graphs, and tables. Use verbal auditory sources of information, interviews, and group meetings. Use oral communication to perform work, answer telephones, and receive visitors. Digital dexterity, using computer keyboard. Make minor decisions requiring limited judgment, task sequencing, filing, and sorting mail. Making general decisions in the absence of specific directions, prioritizing workload

Springfield, Massachusetts Area

Assist in deposits, withdrawals, check cashing, and processing loan payments. Served as interpreter for Customer Service Reps, Personal bankers and tellers throughout all branches in opening new accounts or assisting customers. Received recognition numerous times for excelling in referrals and outstanding balancing records.

Business Courses, Certificate

Building & Property, Interior Decor

Activities and Societies: Varsity Basketball Team, VICA club, Honors Society