Ray Saylor Email & Phone Number

• Owner of a property management company focuses on long term tenant relationships and low turnover• 22 years of successful tenant relations, securing tenants, rent collection, budgeting, and strategic planning for continue profitable growth

United States

Change management leader focused on proactive data literacy improvement for leadership team. • Direct and manage projects from initiation to closure, utilizing PMI methodologies to ensure alignment with organizational goals• Executed transformational change that increased productivity, reduced cost, and took advantage of new technology and workflows, improving KPI results by 3-6%.• Create comprehensive training materials and curriculum, leveraging SharePoint and Articulate/Rise 360, resulting in actionable reporting insights with a 92% completion rate.• Collaborate with project sponsors to define objectives, scope, deliverables, and success criteria, resulting in the rollout of 5 new reporting dashboards in 2024.• Develop comprehensive project charters, roadmaps, and detailed project plans, including change management and communication strategies. • Monitor key performance metrics, such as reporting use and engagement levels, to measure and improve overall performance.• Partner with executive leadership to provide data insights and recommendations.• Leverage SAFe agile processes to improve speed of implementation by 6%.

Caledonia, Michigan, United States

Leader of the only P&C licensed team of agents responsible for business service operations across the U.S.• Initiated and executed Catalyst Support Program driving more than $16.8M in GWP via Exclusive Agent Channel• Created new business model allowing team to directly sell to customers with a service team• Proactive leader for 15+ employees across 5 states continually seeking process improvement and employee development opportunities helping drive $5.4M in new business annually• Ensuring compliance regulations are met within the contact center by collaborating with cross-functional business partners while enhancing agents’ ability to achieve new business sales• Established QA and other SO metrics to the team to help drive efficiencies, motivation, and increase business• Delegated projects to various employees based on knowledge, skills, and interest for continued growth and development

Caledonia, Michigan, United States

Leader within various capacities including direct sales, escalation, and universal service teams.• Engaged leader responsible for 15+ employees across 2 states both in-office and remote with coaching and development providing growth opportunities for employees• Enhanced sales mentality into project/program basis focusing on building rapport, connecting with customers swiftly, creating value statements, selling SMART, and driving closing sales within 15 minutes which increased sales 9% in 4 years• Drove innovation and strategic efforts by providing efficient solutions to motivate sales staff, increase sales with metrics and call trend tracking, and optimizing service departments to meet customer needs• Analyzed and improved customer wait times and increased service levels to enhance customer experience of 3,000+ calls per day with 85% of calls answered within 30 seconds or less• Created efficiencies by investigating and implementing new resources to support employees, leadership, and customers while collaborating with various departments to ensure service had minimal disruption and excellence• Executed pilot program with 5 internal agents across 50 different agencies to enhance close rate of 60% across 5 states

Bachelor Of Arts (B.A.), English And History

Master Of Science - Msm, Business Administration And Management, General