Ray Shaffer Email & Phone Number

Independent Consultant, Information TechnologyFCL, LLCJanuary 2010 – Present (4 years 5 months)I founded and built an Information Technology (IT) consulting company to provide interim C Level roles [CIO (Chief Information Officer), CTO (Chief Technology Officer) & COO (Chief Operating Officer)], as well as technology services to start ups, turnarounds, and established businesses.AREAS OF EXPERTISE♦ C-Level Information Technology Leadership♦ Executive Management♦ Management Consulting♦ Information Technology♦ IT Management♦ IT Strategy♦ Strategic Planning♦ Database Administration♦ Program Management♦ Strategy♦ Consulting♦ Business Intelligence♦ Management♦ SDLC♦ Leadership♦ Enterprise Architecture♦ Governance♦ Problem Solving♦ Team Building

Consultant, Information Management PracticeResources Global ProfessionalsMarch 2010 – Present (4 years)I was recruited to evaluate technical and business challenges for clients and offer solutions to advance their objectives.I rapidly absorb and analyzed information from multiple sources, including business executives and technologists, to quickly understand the problems faced by all levels of stakeholders. I developed strong relationships among all the players, essential for earning their respect of my technical and business expertise and allowing me access to the wealth of material required for me to design effective outcomes.The consulting contracts with two of my clients were extended beyond the initial 3 to 4 months to 2.5 years and 12 months, respectively. SELECTED HIGHLIGHTS➤ Managed the integration and implementation of core ORACLE Financial Applications (OFSAA) for a large financial bank.➤ Advised on and assisted in the transfer of supply chain management functions from an outsourced vendor to an in-house Vendor Management Office for a large international investment bank.➤ Worked collaboratively with a team of consultants to create an architecture review of mainframe and distributed database systems for an international provider of security services.AREAS OF EXPERTISE♦ Information Technology♦ OFSAA♦ IT Management♦ IT Strategy♦ Business Analysis♦ Data Conversion♦ Data Quality Analysis♦ Database Administration♦ Management Consulting♦ Banking♦ ORACLE Financial Applications♦ Vendor Management♦ Program Management♦ Consulting♦ Business Intelligence♦ Team Building♦ SDLC♦ Leadership♦ Requirements Gathering♦ Complex System Integrations♦ Enterprise Architecture♦ Problem Solving♦ Budgeting♦ Mentoring

Interim CTO (Chief Technology Officer)Synovus BankJuly 2009 – December 2009 (6 months)I was hired by upper management of this highly ranked bank (among the top 25 in the United States) to provide technology leadership as the Interim CTO after the departure their CTO.I immediately studied and analyzed the existing operating plan for the technology division to identify opportunities to move the division forward.SELECTED HIGHLIGHTS➤ Swiftly designed strategic and tactical goals, complete with action plans, to ensure smooth continuous functioning of application development, enterprise architecture deployment, and data center operations.➤ Provided recommendations and insight or the relocation of an existing datacenter to a new facility with no negative impact on productivity.AREAS OF EXPERTISE♦ Information Technology♦ Executive Management♦ Strategic Planning♦ Vendor Management♦ Business Analysis♦ Datacenter Operations & Relocation♦ Enterprise Architecture♦ Banking♦ Consulting♦ Business Intelligence♦ Management♦ Team Building♦ IT Strategy♦ IT Management♦ Management Consulting♦ Problem Solving♦ Strategy

EVP (Executive Vice President) / Director Information Technology (IT)Compass BankOctober 2004 – June 2009 (4 years 9 months)I was recruited to revitalize and expand the Information Technology division for one of the top ranking 25 banks in the United States during a period of projected growth to increase bank assets 50% over three years.The Information Technology group I inherited from the retiring Director of Information Technology where I built sound business relationships, returnedkey technologies managed by business units to information technology I restored trust and repaired relationships with key stakeholders, leading to strong collaborative partnerships.I Managed the department within the group’s budget of $36+ million dollars, and restricted year-to-year budget growth to 3% or less.SELECTED HIGHLIGHTS➤ Grew IT staff to 240 technicians, mentoring direct reports and creating one cohesive team.➤ Redesigned processes and implemented metrics resulting in 80% to 90% resolutions on the first call, reducing previously high customer support complaints to nearly zero.➤ Oversaw multiple technology enhancements, including the development of their core data warehouse; software upgrades; implemented technology architecture design, rationalization, and review functions; increased information security; and an 8-hour disaster recovery system with zero data loss.AREAS OF EXPERTISE♦ Information Technology♦ Executive Management♦ Strategic Planning♦ Business Analysis♦ Program Management♦ Data Warehousing♦ Datacenter Operations♦ Enterprise Architecture♦ Banking♦ Business Intelligence♦ Team Building♦ IT Strategy♦ Leadership♦ Risk Management♦ IT Management♦ Database Administration♦ Problem Solving♦ Strategy♦ Budgeting♦ Mentoring

SVP (Senior Vice President) / Director, Technology ManagementRegions Financial Corporation2002 –2004 (2 years)I was recruited by the new CIO (Chief Information Officer) to lead Information Technology (IT) advancements at this large ($50 billion) regional bank. I built and staffed new personnel functions—including System Architecture and Advanced Technologies roles—to organize, evaluate, standardize, and enhance the bank’s information management systems and division. I also reduced costs and increased technologists’ productivity by consolidating application platforms to streamline or eliminate manual and repetitive tasks.SELECTED HIGHLIGHTS➤ Led the implementation of portal and integration software to allow a single point of entry for businesses as well as the tracking of key financial indicators for bank branches; earned Microsoft’s “early successful adopter” status of Server 2003 software.➤ Saved $3+ million annually by re-negotiating vendor contracts and standardizing RFP (Requests for Proposals) and vendor management processes.AREAS OF EXPERTISE♦ Executive Management♦ Vendor Management♦ IT Strategy♦ Strategic Planning♦ IT Management♦ Leadership♦ Banking ♦ Strategy♦ Enterprise Software♦ Business Intelligence♦ Management♦ Information Technology♦ Integration♦ Advanced Technologies♦ Business Analysis♦ Mainframe Technical Support ♦ Database Administration♦ Governance♦ Security♦ Problem Solving

Director Applications DeploymentGMAC (General Motors Acceptance Corporation)2000 – 2002 (2 years)I was recruited by the CIO (Chief Information Officer) of this global financer of GM vehicles to manage and support business initiatives in technology, cost containment, and vendor management.SELECTED HIGHLIGHTS➤ Managed a $20 million dollar budget for new application development for mainframe O/S 390, Unix, DB/2, and ORACLE in IBM and HP environments.➤ Played a major role in vendor management and selection through contract negotiations, cost validation, technical oversight, and RFP development to outsource selective processes and functionalities.➤ Saved an estimated $30 million by increasing competition among out-sourced vendors.AREAS OF EXPERTISE♦ Information Technology♦ Application Development♦ Vendor Management♦ Program Management♦ IT Strategy♦ IT Management♦ Strategy♦ Enterprise Software♦ Mainframe♦ Consulting♦ Business Intelligence♦ Management♦ Outsourcing♦ Team Building♦ SDLC♦ Strategic Planning♦ Leadership♦ Risk Management♦ Integration♦ Business Analysis♦ Database Administration♦ Problem Solving♦ Budgeting♦ Mentoring

R L Polk (vs. R.L. Polk Company)1990 – 1999 (7 years)I launched my Information Technology career as the Director of Application Development for Hanover Direct, Inc., a global direct marketing organization located in Pennsylvania. In addition to launching strategic initiatives for application development, I began developing my staff leadership skills by rebuilding deteriorated internal client relationships and successfully raised what had been very low satisfaction levels.I moved to R.L. Polk Company in Michigan, a global provider of information to the automotive and affiliated industries. I was hand-picked by the CIO (Chief Information Officer) to serve as Director of Data Management / Chief Architect, to assist in the strategic and tactical planning and development of the company’s core technical foundation. I won global recognition for creating one of the largest data warehouses and transaction processing systems in the United States.AREAS OF EXPERTISE♦ Data Warehousing♦ Vendor Management♦ Program Management♦ Strategy♦ Business Intelligence♦ Management♦ Team Building♦ SDLC♦ IT Strategy♦ Leadership♦ IT Management♦ Information Technology♦ Integration♦ Enterprise Architecture♦ Business Analysis♦ Mainframe♦ Outsourcing♦ Management Consulting♦ Database Administration♦ Governance♦ Problem Solving♦ Application Development♦ Budgeting♦ Mentoring

Master’S Degree, Information Engineering Management (Iem)

B.S., Computer Information Systems