Rayssa Dias Email & Phone Number

São Paulo, Brasil

• Management of B2B customer service on SaaS platform through multiple channels (chat, email, WhatsApp, phone).
• Proactive resolution of complaints and requests to ensure high customer satisfaction and retention.
• Regular collaboration with internal teams for strategic alignment and technical support excellence.
• Efficient handling of inquiries to relevant teams, ensuring quick and effective responses.
• Creation and updating of technical documentation and user guides to facilitate platform utilization by customers.
• Continuous analysis of support metrics to identify improvement opportunities and implement proactive solutions.

Vila Velha, Espírito Santo, Brasil

• Multichannel B2C customer service management (chat, email, and WhatsApp), providing agile and personalized support.
• Proactive resolution of product-related issues, app inquiries, sales closures, contract renewals, contract changes, and cancellation reversals.
• Mapping and optimization of processes to enhance operational efficiency and customer experience.
• Successful integration of new service technologies to improve the quality and efficiency of support provided.
• Effective management of billing and regularization of overdue customer accounts, maintaining positive relationships.
• Acting as inside sales for a specific period to achieve organizational goals and objectives.

Natal, Rio Grande Do Norte, Brasil

• Management and implementation of customer service departments, ensuring excellence in service and efficient problem resolution, with a focus on customer satisfaction and meeting established goals.
• Development and administration of detailed spreadsheets and reports, analyzing exchanges and returns in accordance with company policies, promoting a positive and efficient customer experience.
• Generation and analysis of reports parameterized by contact types, providing critical insights for continuous improvement in customer service and departmental operations.
• Support in product registration and maintenance on e-commerce platforms via Shopify, ensuring that all information is accurate and up-to-date for smooth customer navigation.
• Coordination of multichannel customer service, including phone, WhatsApp, and email, ensuring quick and efficient responses to customer inquiries and issues.
• Development and implementation of marketing strategies for promotional campaigns, aimed at increasing customer engagement and effectively promoting company offers.

Natal, Rio Grande Do Norte, Brasil

• Creation, writing, and editing of bilingual content (Portuguese and English) using WordPress, focusing on financial topics such as acquiring, loans, and credit cards.
• Development of optimized articles for financial blogs, applying advanced SEO techniques to enhance visibility and organic engagement.
• Keyword research and analysis, providing insights for the creation of relevant and search engine-optimized content.

Natal, Rio Grande Do Norte, Brasil

• Specialized customer support via chat, email, and phone using the Zendesk platform, providing efficient and personalized assistance to resolve inquiries and issues.
• Focus on post-sales support for a delivery app, emphasizing customer retention and ensuring a positive experience after the purchase.
• Resolution of complex issues related to compensation policies and promotion problems, ensuring customer satisfaction and effective problem resolution.
• Proactive management of complaints and feedback, implementing solutions to enhance customer satisfaction and loyalty.
• Close collaboration with internal teams, working together to improve processes and optimize the overall customer experience.
• Utilization of empathetic communication and problem-solving skills, to resolve issues quickly and provide high-quality support.

Natal, Rio Grande Do Norte, Brasil

• Conducting onboarding for new employees, interns, and apprentices, ensuring effective integration and successful adaptation to the corporate environment.
• Organization and coordination of corporate events, including planning, logistics, and execution to promote company culture and engagement.
• Research and analysis of organizational climate and culture, collecting data to identify areas for improvement and support organizational development initiatives.
• Monitoring of individual development plans for employees, tracking progress and providing support to achieve professional growth objectives.
• Participation in the recruitment and selection of interns and apprentices, assisting with resume screening, conducting interviews, and managing onboarding processes.
• Tracking and issuance of documents related to the bidding process for events, ensuring compliance with legal and regulatory requirements.