Adnan Raza Email and Phone Number
Operational Management: Customer complaint resolution and ensuring smooth service operations. Process automation. Management of application support staff. Coordination between multiple teams for service operation. Providing technical assistance to new customers for onboarding. Meeting SLAs and managing documents. Coordination between technical and business teams. VAS Services Operations: Astreisk Development, management, and technical backend operations for SMS/IVR services. E1s/PRIs configuration. Call center setup for both inbound and outbound calling. SIP Gateway setup using Kamailio and OpenSips. SMS gateway installation and configuration. CDR reporting, analytics, automation, management, and reconciliation. SaaS, A2P, and P2A services Pre-Sales Meetings, Technical Proposals and Solution Documents. Linux Server Management: Installation, administration, and system management for CentOS, Ubuntu, and RedHat servers. Scripting with Shell/Bash, Perl, and Python. Configuration and management of monitoring tools like Nagios. Installation and configuration of HAProxy and Nginx. Installation, configuration, and fine-tuning of Tomcat web application server. TCP Dump analysis with Wireshark. Log analysis and troubleshooting. Application backups and recovery. Database Operations: Design, tuning, maintenance, and management of databases and servers. Database backups and recovery.DevOps and Emerging Technologies: Adoption of DevOps tools such as Docker, Kubernetes, and AWS. Additional Expertise: Application design and architecture. Implementation, monitoring, and auditing of ISO27001 standards.
Evamp & Saanga
View- Website:
- evampsaanga.com
- Employees:
- 163
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Senior Manager Vas OperationsEvamp & Saanga Aug 2018 - PresentIslamabadAs a seasoned leader in VAS technical and operational management, I oversee a dynamic team, ensuring seamless day-to-day service operations and spearheading successful projects. From setting up SIP gateways to deploying Asterisk-based IVR platforms, I've enhanced customer experiences while optimizing telecommunications infrastructure with proficient E1s/PRIs configuration. Additionally, I've deployed crucial VAS Aggregator Platforms, managed CDRs, and maintained IVR/DB servers for reliability. With expertise in scripting and monitoring tools, I've facilitated smooth operations and proactive improvements. Client-focused, I've conducted meetings, resolved complaints promptly, and fostered strong relationships, all while coordinating integrations and migrations with internal teams, Service Providers, and Telecom Operators.
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Manager Vas OperationsEvamp & Saanga Jun 2015 - Jul 2018Islāmābād, PakistanIn my role, I've overseen the seamless operation of VAS (IVR/SMS) services, ensuring uninterrupted uptime and delivering prompt technical support to address user inquiries efficiently. Managing user accounts and access control, I've spearheaded the installation, configuration, and maintenance of Linux operating systems tailored for VAS solutions. With a keen eye on performance optimization and troubleshooting, I've implemented robust backup strategies and security measures. Additionally, my expertise extends to configuring server services, scripting for automation, and creating meticulous system documentation. Collaborating closely with diverse teams, I've addressed system requirements promptly, contributing to streamlined operations and resilient service delivery.
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Ivr/Voip DeveloperEvamp & Saanga Jan 2009 - May 2015Islāmābād, PakistanIn my role, I've specialized in designing, developing, and maintaining IVR VAS services using Asterisk PBX software. This involved creating interactive voice menus and implementing transaction processing functionalities. Additionally, I've integrated these IVR solutions seamlessly with backend systems, databases, and third-party APIs, streamlining data exchange and workflow automation processes. Leveraging my expertise, I configured Asterisk to work efficiently with SIP trunking, SS7 networks, and various telephony protocols, ensuring smooth inbound and outbound call handling. I've also developed outbound dialer solutions and integrated SMS gateways for automated campaigns, appointment reminders, and notifications. With extensive experience in IVR and VoIP technologies, including SIP, SS7, and E1 configurations, I've consistently enhanced telephony solutions to optimize communication workflows and drive operational efficiency.
Adnan Raza Education Details
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Computer Science -
University Of PeshawarComputer Science, Maths -
Cadet College RazmakPre-Engg
Frequently Asked Questions about Adnan Raza
What company does Adnan Raza work for?
Adnan Raza works for Evamp & Saanga
What is Adnan Raza's role at the current company?
Adnan Raza's current role is Technical Operations | Telecom VAS | Linux Engineering/Administration | Application Support | VOIP | Asterisk | IVR | SMS | Dedicated to optimizing operations and ensuring smooth application performance..
What schools did Adnan Raza attend?
Adnan Raza attended International Islamic University, Islamabad, University Of Peshawar, Cadet College Razmak.
Who are Adnan Raza's colleagues?
Adnan Raza's colleagues are Faizan Khan, M Rahees Khan, Muhammad Ali Tahir, Shah Zeb, Muhammad Umer Khan, Muhammad Usman, Naveed Siddique.
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Adnan Raza
Karāchi -
Adnan Raza
Electrical Engineer Major In Telecommunications |Ex-Intern@Wapda|Billsun Solar|NavttcIslāmābād, Pakistan -
Adnan Raza
General Manager - Mall Operations & Member Of The Middle East Council Of Shopping Centers & Retail (Mecsc+R)Karāchi2dolmengroup.com, luckyone.com.pk2 +164771XXXXX
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