Adnan Raza Email & Phone Number

Islamabad

As a seasoned leader in VAS technical and operational management, I oversee a dynamic team, ensuring seamless day-to-day service operations and spearheading successful projects. From setting up SIP gateways to deploying Asterisk-based IVR platforms, I've enhanced customer experiences while optimizing telecommunications infrastructure with proficient E1s/PRIs configuration. Additionally, I've deployed crucial VAS Aggregator Platforms, managed CDRs, and maintained IVR/DB servers for reliability. With expertise in scripting and monitoring tools, I've facilitated smooth operations and proactive improvements. Client-focused, I've conducted meetings, resolved complaints promptly, and fostered strong relationships, all while coordinating integrations and migrations with internal teams, Service Providers, and Telecom Operators.

Islāmābād, Pakistan

In my role, I've overseen the seamless operation of VAS (IVR/SMS) services, ensuring uninterrupted uptime and delivering prompt technical support to address user inquiries efficiently. Managing user accounts and access control, I've spearheaded the installation, configuration, and maintenance of Linux operating systems tailored for VAS solutions. With a keen eye on performance optimization and troubleshooting, I've implemented robust backup strategies and security measures. Additionally, my expertise extends to configuring server services, scripting for automation, and creating meticulous system documentation. Collaborating closely with diverse teams, I've addressed system requirements promptly, contributing to streamlined operations and resilient service delivery.

Islāmābād, Pakistan

In my role, I've specialized in designing, developing, and maintaining IVR VAS services using Asterisk PBX software. This involved creating interactive voice menus and implementing transaction processing functionalities. Additionally, I've integrated these IVR solutions seamlessly with backend systems, databases, and third-party APIs, streamlining data exchange and workflow automation processes. Leveraging my expertise, I configured Asterisk to work efficiently with SIP trunking, SS7 networks, and various telephony protocols, ensuring smooth inbound and outbound call handling. I've also developed outbound dialer solutions and integrated SMS gateways for automated campaigns, appointment reminders, and notifications. With extensive experience in IVR and VoIP technologies, including SIP, SS7, and E1 configurations, I've consistently enhanced telephony solutions to optimize communication workflows and drive operational efficiency.

Mcs, Computer Science

Bsc, Computer Science, Maths

Fsc, Pre-Engg