Raza Malik Email & Phone Number

Canada

•Manage sales for over 30 retail stores, including developing and implementing sales strategies and managing relationships with suppliers•Oversee all accounting and financial aspects of the company, including budgeting, forecasting, and financial reporting• Collaborate with store owners and managers to identify new opportunities for growth and expansion• Maintain strong relationships with suppliers, negotiating favorable pricing and terms to maximize profitability

Oakville, Ontario, Canada

• Provided expert advice and support to customers on Microsoft products and services, including Windows, Office, andSurface devices• Consistently exceeded sales targets and achieved high customer satisfaction ratings• Mentored and trained new employees, resulting in improved team performance and increased sales revenue• Promoted from Connected Solutions Specialist Advisor to Senior Advisor within 1 year of joining the company

Oakville, Ontario, Canada

Oakville, Ontario, Canada

• Greeted customers and visitors and provided them with information and advice on who to meet within the organization,depending on their specific requirements• Responded to inquiries over the telephone and transferred calls and relayed messages to intended recipients• Supports Team Manager and performs management duties when the management is absent or out of office• Generates detailed reports about team performance, and deadlines• Quickly adapt to the changes in company’s policies and procedures, especially during COVID 19

Oakville, Ontario, Canada

Mississauga, Ontario, Canada

• Greeted customers and visitors and provided them with information and advice on who to meet within the organization,depending on their specific requirements• Responded to inquiries over the telephone and transferred calls and relayed messages to intended recipients• Supports Team Manager and performs management duties when the management is absent or out of office• Generates detailed reports about team performance, and deadlines• Quickly adapt to the changes in company’s policies and procedures

Milton, Ontario

• Utilized computer technology to manage high call volumes• Answered customer inquiries, ensured customer satisfaction, and guided customers throughout the station• Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating andcoordinating with internal departments• Keep records for customer interactions and transactions, recording details of inquiries, complaints, and comments, as well asactions taken