Farrukh Raza Email & Phone Number

Islāmābād, Pakistan

• Providing 24/7-365 Support to Customer, Vendor and Internal.• Monitoring of Servers, AP’s, STP’s, DB’s, INFRA, Network, VPN’s and Clint Traffic using Zabbix, IMS and VMware ESXi. • Managing JIRA within defined SLA and RCA respectively.• Manage Asana. • Performing initial investigation, Troubleshooting, analysis, Testing and providing resolution on reported or identified issues. • Capture data packets from traces to analyzing and troubleshoot.• Providing Managed Services by perform Traffic analysis of customer, identify Gray Routs and implementation of Rules on IMS using different Modules.• Analysis of CDR’s for checking of implemented Rules.• Generating different Reports from Analysis KPI’s. • Escalation of issues to 2nd and 3rd Line with initial investigation where backend investigation, configuration and Development is required to provide resolution.• Performing interventions using GIT. • Perform Probe Testing, simulates subscriber traffic and capture details of the SMS traffic received on centralized back end to detect Grey Routs• Collect data for analysis from system and/or directly from the designated data-sources into different frequency reports• Performing internal Audit of First Line Support operations. • Documentation of processes, SOP’s, Changes, problems etc.• Process Change Management before and after intervention.• Responsible to keep updated all Portals and stakeholders.• Initiated and Manage Internal weekly meetings.• Update Rosters of First Line and 2nd Line.

Islāmābād, Pakistan

• Alarm monitoring, escalation and follow up of issues as per SLA occurring in network 12 hours shift.• Alarm monitoring by using iManagerM2000.• Creating new templates for monitoring as per requirement.• Dispatching TTs to Team using tool Huawei portal WFM.• Forward TTs to Field supervisors. • Generating sms to Felid Supervisors & Management regarding to network prolong outages, prolong alarms & pending Issues.• Aggressive follow up on any issue related to network & update management timely.• Updating outages summary on hourly bases to management.• Aggressive follow up of TTs and update CM, PM report to management on Daily bases.• Aggressive follow up of TTs and update SLA Report after every 6 hours.• Update RCA against outages in the network.• Update BSS network fluctuation report to management after every 4 hours.• Update ANOPs Sheet to management on weakly bases.• Provide and update DATA related to network operation & resource as per request of management.• Close all TTs using UNOC OSS portal on daily bases.• Maintain NOC Terminal and update management as per requirement.

Islāmābād, Pakistan

• Alarm monitoring/Escalation by using iManagerM2000.• Providing Technical Support to Field Teams and mobilization field team in operation sites.• Dispatching Alarms and TT’s to Supervisors for rectification.• Coordinate with Field Engineers for handling the work orders.• Responsible for Network Outage Control and outage reasons analysis (RCA).• Maintaining PM, CM and ANOPs sheets.• Updating Daily Resource Report and PM Plan.• Daily network Outage and performance report to customer.• Coordination with NOC Team & FAE Management.• Solving Issues related to NOC.• Set duty roster for NOC Team. • Over all Responsible of NOC Smooth operation.

Dera Ismail Khan District, Punjab, Pakistan

Dera Ismail Khan Subdivision, Khyber Pakhtunkhwa, Pakistan

ZTE equipmentEWSDOptical fiberTransmission and Power plant

Multan, Punjab, Pakistan

MW Radio commissioningBTS commissioningPerforming Sweep Test using BIRD Test EquipmentExpansion and Rollout Sites.

Cyber Security Certificate, Cyber Security, A+

Bs Telecommunication, Telecommunications Engineering