Execute end-to-end language strategy and quality for multiple platforms Advocate and be the voice of authority for client across all French-Canadian customer-facing contentOwn and evolve the French-Canadian style guides, terminology, and voice & tone through example, training, and reviews Develop and maintain a consistent tone of voice, personality and cultural relevancy for Quebec Provide language QA on 2020 QuickBooks multichannel campaign (including TV, social & display)… Show more Execute end-to-end language strategy and quality for multiple platforms Advocate and be the voice of authority for client across all French-Canadian customer-facing contentOwn and evolve the French-Canadian style guides, terminology, and voice & tone through example, training, and reviews Develop and maintain a consistent tone of voice, personality and cultural relevancy for Quebec Provide language QA on 2020 QuickBooks multichannel campaign (including TV, social & display) Linguistic training and ongoing feedback on translation quality to our vendorsOversees linguistic QA for the language, and works with our vendor channel to resolve linguistic bugs and our product teams to help prioritize international bugs that impact the Quebec customers’ experienceEnsure regional accuracy through in-context reviews of user interface text, video scripts, product messaging, landing pages, emails, etc.Collaborate effectively with other localizers, marketers, designers, language managers, product managers, and regional self-help specialists.Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriatelyAdapt style, tone and complexity of translations Show less

 Managed a team of four direct reports. Assigned individual translations and reviewed completed work for quality assurance Managed projects of all sizes and complexity through Workfront, ensuring completion of projects within critical deadlines Prioritized requests and negotiated deadlines with stakeholders, in-house and independent translators, translation agencies with diplomacy and professionalism to ensure service excellence and support client relations Member of the… Show more  Managed a team of four direct reports. Assigned individual translations and reviewed completed work for quality assurance Managed projects of all sizes and complexity through Workfront, ensuring completion of projects within critical deadlines Prioritized requests and negotiated deadlines with stakeholders, in-house and independent translators, translation agencies with diplomacy and professionalism to ensure service excellence and support client relations Member of the Workfront committee tasked to configure Workfront for Marketing, Communications and Translation allowing for transparent real-time view of all company requests Optimized workflow, providing additional recommendations and feedback on Workfront Expertly translated and proofread marketing materials, presentations, financial commentaries, press releases, legal documents & website Coached and mentored staff on technical terms and personally demonstrated the ability to adapt style, tone and complexity of translations, ensuring cultural relevancy for the Quebec market. Show less

 Co-managed as a two-member team translation projects of all sizes and complexity Prioritized and negotiated deadlines with translation agencies, independent translators and applicable departments for projects, assigning the right translation to the right vendor Translated and proofread marketing materials, presentations, press releases, financial commentaries, financial statements, legal documents & website.  Adapted style, tone and complexity of translations, ensuring cultural… Show more  Co-managed as a two-member team translation projects of all sizes and complexity Prioritized and negotiated deadlines with translation agencies, independent translators and applicable departments for projects, assigning the right translation to the right vendor Translated and proofread marketing materials, presentations, press releases, financial commentaries, financial statements, legal documents & website.  Adapted style, tone and complexity of translations, ensuring cultural relevancy for the Quebec market Show less

 Managed large scale translation projects exceeding 100,000 words from inception to completion, working collaboratively with a US third-party provider MotionPoint Technology to support launch of French Capital One website.  Held ownership of the French Website, working closely with MotionPoint to ensure quality assurance and functionality of the website Translated and/or edited marketing materials, presentations, press releases, and corporate documents, employee training materials… Show more  Managed large scale translation projects exceeding 100,000 words from inception to completion, working collaboratively with a US third-party provider MotionPoint Technology to support launch of French Capital One website.  Held ownership of the French Website, working closely with MotionPoint to ensure quality assurance and functionality of the website Translated and/or edited marketing materials, presentations, press releases, and corporate documents, employee training materials in support of Capital One launch in Quebec market  Liaised with Translators, IT Teams and Process Managers to organize releases into production, while ensuring critical deadlines were respected Provided feedback and generated reports on quality for translation agencies Show less

 Translated and proofread all financial documents, marketing brochures and presentations, financial statements, annual reports, financial and economic analyses, legal contracts, websites and press releases.  Adapted style, tone and complexity of translations for various audiences, formats and client preferences Created and maintained translation memories and glossaries with latest industry terminology usage and client preferences Train and mentor junior translators

 Translated and reviewed marketing materials, press releases, legal documents, sales presentations, and client services correspondence for Fidelity Investments as well asinstitutional documents for Pyramis Managed all incoming requests for Marketing and coordinated the workload of three in-house translators and external subcontractors Collaborated with Marketing specialists, Production and Editorial staff to determine action plans and ensure critical deadlines were met

 Managed all French correspondence and calls for Securities Department Analysed, resolved and administered specialized B2B Trust financial products, while ensuring a superior level of client service  Carried out all transactions for Small Business asset holders and liaised with clients and dealers/agents to resolve discrepancies Kept abreast of legislation, policies and procedures relating to products serviced

 Translated equity notes, equity flashes and reports in over 15 sectors into English Coordinated workload of 6 translators in the areas of finance, asset management, economics, and marketing. Direct working relationship with 50 Financial analysts Provided Manager with feedback on translators’ performances, when required

 Coordinated workload of 11 French and English translators in the areas of taxation, law, accounting, banking, finance, IT, etc. Prioritized and negotiated deadlines for all translation projects Worked directly with in-house lawyers, auditors and large corporate clients Translated internal documents as required