Rachel Ziegler Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Leading the strategy and the expansion of the Centralized Scheduling team; through efficiency & compliance projects, demand planning, product & process requirements, and executing the transition timelines within budget. Scoped, tested & deployed product, enabling the centralization of fulfillment scheduling with the tools required for success.Used data analysis to identify improvements & opportunities in execution.Strategized and executed Contingent Workforce Management for peak season, resulting in 99% average staffing level across 134 locations.Analyzed operational role efficiency resulting in $9 CPU reduction. Recognized for Outstanding Leadership Q2 2024.

San Diego, California, United States

Oversees the development and execution of Operational Excellence Strategy, Objectives and Key Results, and processes to drive long-term organizational success to capitalize on key business goals and challenges. Articulates global strategy and oversees programs to address the highest priority opportunities and challenges of the team. Influences future program roadmaps, policies, and resources working with cross-functional teams including Product, Legal, Compliance, Insurance.

Phoenix, Arizona, United States

Led a team of Project Managers and partnered with the Executive team to map business growth opportunities. Served as a subject matter expert of Market Operations, ensuring cross functional project alignment with Product, Engineering, Accounting, Financial Planning, Logistics, and more. Defined and implemented team-level OKR reporting to ensure team and organizational alignment.

Phoenix, Arizona

Coordinated resources to fulfill market demand and support constant growth. Interpreted and analyzed metrics to forecast market needs and understand opportunities. Leveraged interdepartmental relationships to build cohesive solutions and maintain the organization's value proposition.

Phoenix, Arizona

Analyzed process improvement opportunities and managed projects for in-house development and remote IT development teams including financials, progress reports, and integrations. Successfully established multiple software adaptations and procedural changes to all levels of the organization.

Tempe, Arizona

Ambassadors have a unique job to sell the school and program they support. As an ambassador I was connected with prospective student to discuss their questions or concerns about the program and also give insight in to life as a graduate student. Additionally I supported web-based and on campus networking events.

Chandler, Az

Automobiles aren't the only vehicles on our roadways. That's why as a multiple-lines claim representative I was entrusted with caring for customer who own specialty products such as, motorcycles, RV's, boats, ATV's, snowmobiles and other vehicles, across 7 states including Arizona, Alaska, Nevada, New Mexico, Oregon, Washington and Hawaii. Since this array of customer were so diverse in age, location and product type, I became an expert on each customer's product and geographic location depending upon if their incident happened on the road or at home.

Chandler, Arizona

In addition to generalist duties, as an injury specialist I was responsible for gathering important medical data about customers, analyzing bills and records, and negotiating claim settlements. It was important to be knowledgeable about most current ICD-9/10 codes, injuries, common treatment, and procedures when dealing with both medical professionals and customers. I also was involved with local recruiting at Arizona State University. I attended on-campus recruiting events and networking events.

Chandler, Arizona

A claim adjuster makes contact with valued customers at a unique point in their lives, during crisis. I was responsible for ensuring all customer assigned to me were heard, respected, and assisted timely. However, customer service is only one part of the job. I was also responsible for building relationships with repairs shops to set up customer repairs; law enforcement to investigate the incidents; and other insurance companies and public entities when involved. Maintaining good relationships during a stressful time for all parties involved, was not only challenging, but rewarding to be able to find solutions for complex situations.

Tucson, Arizona

Under the supervision of Dr. Noel Card as a part of his research regarding bullying and social relationships, I conducted on-site data collection at local middle schools in the greater Tucson area and received SPSS certification. I was also responsible for conducting literature research to better understand the field and find relevant publications to support Dr. Card's research.

Tucson, Arizona

The Making-it-Better program at Emerge! allows children to build social skills and life skills they have not already learned. As a member of the program, I was responsible for planning and executing the weekly lesson in a safe and supportive environment.

Master Of Science - Ms, Management

Activities and Societies: WP Carey Ambassadors, Marketing Club, Consulting Club

Bachelor Of Arts - Ba, Psychology, Minor In Business Administration

Activities and Societies: Psi Chi, Circle K international