Razvan Bobeica Email & Phone Number

Bucharest, Romania

• Engaged cross-functional teams and key stakeholders (engineers, ITAOs) to raiseawareness of open-source software (OSS) risks and compliance requirements,aligning communications with IT risk management standards.
• Evaluated and updated OSS Training & Communications plans, ensuring adherenceto best practices and mandatory compliance processes, supporting organizationalrisk management objectives.
• Delivered and maintained accurate documentation of OSS compliance procedures,helping teams understand and implement security controls for vulnerabilitymanagement, including Business Impact and Detailed Risk Assessments.
• Led workshops and sessions on critical OSS processes, educating teams on riskmitigation, security controls and operational security requirements.
• Implemented continuous improvement strategies to enhance communicationefficiency and effectiveness in achieving compliance objectivesTraining portfolio:Process trainings, Procedure trainings

Bucharest, Romania

• Designed and delivered process-oriented training programs on IT governance andsoftware compliance for business clients, helping them align with regulatorystandards.
• Consulted clients on implementing risk management software, supporting theirtransition to compliant, secure systems through effective training and processredesign.
• Managed relationships with business leaders to ensure risk management practiceswere fully integrated and supported through tailored training solutions.Training portfolio:Software trainings, Process trainings

Bucharest, Romania

• Delivered technical training on vulnerability management, troubleshooting, andoperational security baselines for enterprise clients, ensuring alignment withcompliance and security standards.
• Created and updated training material in accordance with product releases andupdatesTraining portfolio:Product and Commercial trainings, Technical and Troubleshooting trainings, Communication and Customer Experience.

• Delivered instructor led trainings for Veo Worldwide Services employees in Romania and Europe.
• Coordinated and supervising training and coaching programs.
• Worked closely with trainers and managers from different Veo WorldWide Services sites to meet training expectations and ensure the efficency of the delivered trainings.
• Gathered information in order to design, develop and implement training materials, courses, e-learnings and training programs
• Updated training material to ensure all Veo WorldWide Services sites are aligned with new procedures, products that roll out
• Conducted needs assessments to close knowledge gaps and determine whether training or coaching is required for different projects.

Bucharest, Romania

• Delivered instructor led and virtual instructor led trainings for TELUS employees worldwide.
• Worked closely with trainers and managers from different TELUS International sites to meet training expectations and ensure the efficency of the delivered trainings.
• Collaborated with product managers, business analysts,performance analysts, marketing specialists and trainers from multiple TELUS International sites to gather information in order to design, develop and implement.
• Mentored and coaching several TELUS International Europe employees for professional development inside the company.Training portfolio:Sales trainings, Telecom Product and Process Trainings, Communication, On The Job.

Bucharest, Romania

• Developed and delivered training courses for new and existing employees.
• Implemented new ideas for different projects in the company to improve efficiency.
• Coached employees and providing solutions for different situations within the companyTraining Portfolio- Communication Skills, Sales-telecommunications,banking,Product and Process trainings, Time Management, On The Job.

Bucharest, Romania

• Overseed all the outbound projects in the company and making sure that every procedure is being followed.
• Created procedures and rules to increase efficiency of outbound projects.
• Listening to calls and coaching agents and managers to ensure that all the procedures are followed.

Bucharest, Romania

• Supervising and coaching a team of sales and customer care agents.
• Managing outbound and inbound campaigns so as to meet all due dates for telecommunication and banking sales projects, survey and customer service projects.
• Ensuring a high productivity on all the managed projects