Razvan Dascalu Email & Phone Number

I'm currently fueling the RPA rocket-ship at UiPath. Here, we believe human work should be creative and inspiring and we envision a work-world where “automation first” is the first thought when an employee needs help to accomplish a task or improve a work process. To us, the ideal workplace is one where people listen to and challenge each other, exchanging ideas to foster their personal growth and build paradigm-shifting technology.About me: I have 11 years experience in BPO and most of my professional life I’ve been steering through IT Service Management, End-User Computing and Customer Service. I’ve progressively delivered knowledge management, project management, I’ve trained and then led IT support/IT Operations teams with one major goal of raising the bar in Customer Satisfaction – because, ultimately, all deliverables and KPIs converge into Customer Experience. And we’ve had top tier CPG, Manufacturing, BFSI, High-Tech customers to vouch for that.Keeping this in mind, from IT Operations I’ve stepped forward to a Solution Architect role within the Pre-Sales Organization, designing and optimizing IT solutions towards meeting and exceeding customer expectations for the new deals coming our way.I’ve gathered a few perks along the way to help me do what I do (a bunch of Soft and Technical skills, LSS Green Belt, ITIL and so on) but I believe the most important piece of the puzzle is knowing how to work with people, how to be positive and inspiring - either with your Team, your Peers or your Customers. Unleashing People’s Creativity and Innovation is very rewarding… I would make this a KPI if I’d have the chance. Food for thought: “It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do”

Listed skills include Bpo, Service Delivery, Change Management, Business Analysis, and 9 others.