Passionate about crafting innovative IT solutions for your unique needs. Leverage proven expertise in Azure Stack HCI, AKS, and Hybrid Azure Stack to design, implement, and customize cloud-integrated infrastructure projects.Key Responsibilities:Deep Dive Collaboration:Partner with clients to understand their specific requirements and challenges.Design tailored AKS HCI and Hybrid Azure Stack solutions for optimal performance, security, and scalability.Seamless Implementation:Lead end-to-end project execution, ensuring flawless integration and exceeding client expectations.Customize solutions to address individual needs and optimize for efficiency.Expert Guidance:Stay at the forefront of AKS HCI and Hybrid Azure Stack technologies, providing informed recommendations.Share deep technical knowledge to empower clients and ensure success.Client-Centric Approach:Build strong relationships through responsive communication, support, and effective troubleshooting.Prioritize client satisfaction throughout the entire project lifecycle.Clear Documentation:Create comprehensive documentation, including detailed specifications, implementation plans, and insightful reports.Foster transparency and knowledge transfer for smooth project operations and future improvements.Seeking opportunities to leverage my experience and passion to help your organization flourish in the cloud.#Azurestackhci #Azurelandingzone #Azurearc #Managedservices#CloudComputing #MicrosoftAzure #HybridCloud #TechInnovation #CloudSolutions #ITInfrastructure #DigitalTransformation #TechnologyTrends #CloudManagement #Multicloud #VMwaremigration #Projectmanagment #WindowsServer2025 #HyperV #DellHCIServer #WindowsVirtualDesktopOnline #CloudComputingVirtualDesktop

Working for the SHA team by assisting in providing support to the High Availability of technologies :• Resolved technical issues and answered queries related to high availability technologies such as Clustering, Hyper-v, Storage, S2D, AKS on HCI, Kubernetes, and Docker, raised by customers through the portal or by phone.• Maintained good client relationships by providing exceptional customer service and effectively communicating technical information in a clear and concise manner.• Scheduled and conducted meetings with customers to identify and resolve issues, and provided recommendations to prevent future problems.• Collaborated with internal teams to provide solutions for complex technical issues and ensure timely resolution of customer problems.• Produced written solutions and recommendations for customers at the end of each case, and contributed to knowledge management by sharing technical expertise with other team members.• Identified software faults and issues with AKS products and relayed the information to the product group for future updates.

-Worked with the following software : -Active Directory, SCCM , AS400 , VNC , Marval , Remedy , Assyst, RDP , Exchange Server , Citrix , Windows Server 2008 and other customer related software -Take ownership and responsibility of an issues from start through to a successful resolution-Familiarity with the fundamental principles of ITIL/SLA Service Management System . -Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues Develop trends by monitoring and analysing incoming calls, problems and support requests

Exceptional interpersonal skills, with a focus on listening and questioning skillsFriendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Ensures that supported customer accurately completes the approved work request with the date and time of submission

Management and Maintenance of all arcade equipment Game troubleshooting, ticket installation and overall preventative maintenance of all equipment Manage percentage pay-outs of all ticket dispensing games

Transporting the team to the designated site to distribute the marketing materials in post offices Setup a grid for each member to follow and to efficiently distribute the material to stay on schedule Work along the team to finish the work faster . Create reports on the daily activity on the field Weekly meetings in setting up the distribution routs across the city

Making appointments to meet new and existing customersUnderstanding your customers’ needs and recommended the appropriate furniture that is suited for there houseVisiting the production line and checking the new products manufactured internal and the ones that are brought from abroad Setting up sale promotions and achieving the sale target Advising customers about delivery schedules and after-sales service