● April 2017 - Present: IT Site Manager Romania location- Act as the Single Point of Contact (SPoC) for IT queries, bridging communication between IT teams and end-users.- Oversee IT Infrastructure projects and day-to-day activities across the region.- Manage local IT Help Desk teams, ensuring efficient service delivery.- Monitor and control IT budgets, optimizing resources to achieve cost-effectiveness while meeting organizational IT needs.- Lead IT Infrastructure setup for office transitions, including new office openings, relocations, and closures.● October 2019 - Present: IT Site Manager Bulgaria location- Extend IT site management responsibilities to the Bulgaria location, ensuring consistent IT operations across regions.● April 2020 - Present: Head of Global IT Shared Services Center- Manage the Global IT Shared Services team, responsible for IT service provisioning, support, and troubleshooting, with a focus on User accounts, Microsoft 365 suite and related applications.● April 2022 - Present: Head of IT ServiceDesk CoordinatorsTeam responsibilities:- Manage the workflow and monitoring of user requests through the ticketing system- Provide 24x7 L1 IT support, including user request processing, phone and email support, and IT Infrastructure system availability monitoring- Create and manage Change Management requests to ensure controlled and systematic IT changes.

Oversee the operations of the Helpdesk and Telephony team and ensure that end-users receive timely and effective support.

IT Common Infrastructure. L1 support and technical assistance to end-users who encounter technical issues or require assistance with: hardware and software

Support for Company clients (Home internet, IP Telephony, Digital Television)