▪ Deliver technical support and service to Telecom Operators throughout the world▪ Diagnose and resolve technical software issues▪ Effectively communicate product issues to the customer and to MIND engineering, enable temporary solutions while maintaining customer satisfaction▪ Solving support tickets raised on the ticketing portal▪ Work closely with customers’ staff, R&D and testing team in order to resolve complex technical issues▪ Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services▪ Provide training and consultancy to the customer

▪ Offering technical support to the customer in any kind of removal/installation procedure or test of a specific equipment▪ Reviewing and verifying project documents for completeness, format and compliance with customer’s requirements▪ Supply chain management▪ Document control▪ Procurement▪ Materials / Mechanical database update